Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Chikere Harrison

Baltimore

Summary

Results-driven Implementation & EHR Systems Specialist with 8 years of experience in leading EHR implementations and optimizing workflows. Expertise in requirements gathering, system configuration, user training, and revenue cycle transformation. Skilled in project coordination, healthcare IT modernization, and enhancing interoperability through collaboration with clinical and technical teams.

Overview

1
1
Certification
10
10
years of professional experience

Work History

Implementation Training Specialist II (EHR Implementation & Workflow Consultant)

NextGen Healthcare
04.2022 - Current
  • Lead end-to-end implementation of NextGen EHR and Practice Management solutions.
  • Gathered business and technical requirements, translating them into configured workflows that align with client objectives.
  • Conduct workflow assessments and optimize clinical, billing, and operational processes.
  • Configure applications based on client-specific business and regulatory requirements.
  • Deliver instructor-led training to providers, clinical staff, front office, billing teams, and leadership.
  • Managed multiple client implementation projects, ensuring adherence to milestones and deliverables to achieve successful outcomes.
  • Partner with cross-functional teams supporting interfaces, electronic claims, eligibility, and revenue cycle workflows.
  • Analyzed KPIs to recommend workflow improvements, enhancing user adoption and operational efficiency.

Family Planning Presumptive Coordinator

Planned Parenthood
12.2020 - 04.2022
  • Analyzed data to identify trends, enhancing claims processing and optimizing the revenue cycle.
  • Conducted data analysis to identify trends and improve the efficiency of claims processing and the revenue cycle.
  • Optimized claims processing speed using pivot tables and other tools for trend analysis.
  • Monitored self-pay accounts and ensured accurate payment submissions, increasing successful resubmission rates for denials.
  • Collaborated with stakeholders to implement policies for state Family Presumptive Eligibility programs, ensuring compliance and effective service delivery.

Financial Coordinator

Sinai Hospital
06.2016 - 04.2021
  • Provided analytical support to Revenue Cycle Manager, improving billing, claims processing, and collections accuracy.
  • Trained and supervised staff on revenue cycle processes, analyzing data trends to drive performance improvements.
  • Provided analytical support to the Revenue Cycle Manager, assisting in billing, claims processing, and collections.
  • Created and analyzed spreadsheets for authorization processes using advanced Excel functions, including pivot tables.
  • Used advanced Excel functions, including pivot tables, to create and analyze spreadsheets for authorization processes.

Part-time Office Manager

Generations Family Services
01.2020 - 02.2021
  • Managed office operations, billing processes, and procurement, enhancing workflow through project management techniques.
  • Created and maintained organized documentation systems, ensuring compliance with HIPAA standards.
  • Processed insurance billing and utilized reporting tools, ensuring timely and accurate EOB reviews and submissions.
  • Supported operational improvement projects, contributing to enhanced team productivity.

Education

B.S. - Health Education and Promotion

Morgan State University
Baltimore, MD

Skills

  • EHR Implementation
  • Epic
  • Cerner
  • Electronic Health Records
  • Patient Management Systems
  • EHR Setup
  • Go-Live Support
  • Workflow Analysis
  • Documentation workflows
  • Workflow optimization
  • Process Improvement
  • Change management
  • Implementation planning
  • Billing Workflows
  • Revenue management
  • User training
  • Microsoft Excel
  • Project Management Tools
  • Healthcare Analytics
  • Healthcare Portals
  • CRM Software
  • Collaboration Tools
  • Project management
  • Team leadership
  • Collaboration Tools
  • change management
  • Training material design
  • Video instruction
  • New hire on-boarding
  • Training facilitation

Certification

-EPIC Patient Access Credentialed Trainer (Cadence, Prelude, Referrals, Authorizations, Willow)

-Welcome to the "Building AI

Products: Understanding the

Workflow" Professional Certificate

-AI Orchestration: Foundations

-AI Product Security: Foundations

and Proactive Security for AI

-Building AI Products: Understanding

the Workflow Professional Certificate

by LinkedIn Learning

Personal Information

Title: Implementation & EHR Systems Specialist II

Timeline

Implementation Training Specialist II (EHR Implementation & Workflow Consultant)

NextGen Healthcare
04.2022 - Current

Family Planning Presumptive Coordinator

Planned Parenthood
12.2020 - 04.2022

Part-time Office Manager

Generations Family Services
01.2020 - 02.2021

Financial Coordinator

Sinai Hospital
06.2016 - 04.2021

B.S. - Health Education and Promotion

Morgan State University

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Chikere Harrison