Chimsom Obiora
Baltimore
Summary
Detail-oriented and proactive project-focused professional with hands-on experience supporting cross-functional teams, process improvement initiatives, and data-driven decision-making. Seeking a Product or Project Management internship where I can contribute to planning, execution, stakeholder coordination, and continuous improvement while gaining real-world exposure to product strategy, analytics, and customer-focused solutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Program Analyst
Citadel Health Care
Baltimore
02.2023 - Current
- Supported operational projects by documenting workflows, requirements, and compliance processes in a regulated healthcare environment.
- Collaborated with cross-functional clinical teams to improve communication, efficiency, and quality assurance outcomes.
- Assisted with process improvement initiatives by identifying gaps and supporting data-driven recommendations.
- Maintained accurate documentation and ensured adherence to data privacy and information security standards.
Risk Operations Assistant
Ross Stores
Baltimore
07.2022 - 09.2023
- Supported operational risk initiatives by monitoring systems, identifying process gaps, and escalating issues to leadership.
- Prepared incident reports and operational summaries to support management decision-making.
- Analyzed trends related to shrink prevention and process compliance, contributing to continuous improvement efforts.
Education
Bachelor of Science - Information Technology
Towson University
Towson, MDAssociate of Science - General Studies
Baltimore City Community College
Baltimore, MDSkills
Requirements Gathering, Workflow Analysis, SWOT Analysis,
Gap Analysis, Use CasesProcess Mapping
Task Tracking, Agile Methodology,
SDLC Risk Management, Project Scheduling, Meeting Facilitation, Status Reporting
Microsoft Excel (Pivot Tables, VLOOKUP), SQL ,
Data Visualization, Pattern Recognition, System Monitoring,
(Power BI – beginner), Compliance Documentation
Information Security Awareness, HIPAA Compliance, Incident
Reporting, Risk Assessment, Asset Protection, Confidentiality & Access Control
Certification
CompTIA Security+, In Progress
Academic Practical Projects
Business Process Optimization, Towson University, Conducted a Walmart process optimization case study, analyzing supply chain inefficiencies and proposing automation-driven improvements., Applied Six Sigma tools to identify bottlenecks and recommend workflow enhancements., Supported finance and accounting process optimization using automation concepts to reduce risk and improve efficiency., Researched cybersecurity and risk management applications using data-driven concepts., Evaluated smart manufacturing systems (Volkswagen case study) to assess productivity, logistics, and operational scalability.
Affiliations
- A member of Sisters scripters organization at Towson University, Student organization dedicated to supporting and empowering women of color in technology, providing safe mentorship , networking and career preparation in STEM fields
Timeline
Program Analyst
Citadel Health Care
02.2023 - Current
Risk Operations Assistant
Ross Stores
07.2022 - 09.2023
Bachelor of Science - Information Technology
Towson University
Associate of Science - General Studies
Baltimore City Community College