CHIOMA NWAETE
Hyattsville
Summary
Skilled Senior banking officer and administrative personnel with 6 years experience in banking, progressing through positions of increasing responsibility and establishing continuous record of success. Dedicated team worker who builds productive relationships to drive business success.
Overview
6
6
years of professional experience
Work History
Senior Banking Officer
Bank PHB Plc (Commercial Banking Unit)
01.2006 - 04.2009
- Oversaw the development of comprehensive training programs for new hires, improving employee performance and reducing turnover.
- Collaborated with cross-functional teams for successful product launches and marketing initiatives.
- Developed strong relationships with clients to increase retention rates and ensure repeat business.
- Fostered a collaborative work environment among team members, resulting in stronger decision-making and problem-solving abilities.
- Enhanced customer satisfaction with efficient problem-solving skills and personalized solutions.
- Optimized financial reporting processes, leading to more accurate and timely insights on branch performance.
- Improved credit review process by standardizing procedures and implementing stricter guidelines for loan approvals.
- Managed a team of junior bankers, resulting in improved productivity and increased branch profits.
- Negotiated favorable terms for loans, resulting in higher profitability for the bank and more affordable options for customers.
- Facilitated transparent communication between senior management, employees, clients, shareholders using regular updates on operational progress.
- Conducted detailed market research to identify potential growth opportunities within various sectors of the economy.
Executive Sales Associate/Customer Service Manager
Platinum Bank Plc
07.2003 - 12.2005
- Analyzed market trends to adjust pricing strategies accordingly, maximizing profitability while remaining competitive within the industry.
- Participated in regional trade shows, expanding brand awareness and generating new leads for the company.
- Delivered compelling sales presentations that highlighted product benefits and addressed client concerns effectively.
- Managed key accounts, increasing retention rates and fostering long-term partnerships.
- Enhanced customer satisfaction and loyalty by consistently exceeding expectations in product knowledge and support.
- Relationship management of major players in the commercial markets.
- Increased sales revenue by developing strong customer relationships and providing exceptional service.
- Coordinated closely with product development and marketing teams to ensure alignment on messaging, promotional materials, and overall sales strategy.
- Streamlined office operations by implementing new filing system, improving efficiency.
Education
Bachelor of Science - Public Administration
Enugu State University of Science And Technology
Enugu-Nigeria12.2000
Skills
- Operational Efficiency
- Loan Underwriting
- Relationship Management
- Problem-solving skills
- Branch operations
- Creative Thinking
- Operations Management
- Employee Motivation
- Strategic Planning
- Resourcefulness
- Due diligence
- Forward-thinking
Timeline
Senior Banking Officer
Bank PHB Plc (Commercial Banking Unit)
01.2006 - 04.2009
Executive Sales Associate/Customer Service Manager
Platinum Bank Plc
07.2003 - 12.2005
Bachelor of Science - Public Administration
Enugu State University of Science And Technology
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