Chip Shelton
Pasadena
Summary
Versatile Crew Leader with experience directing others, managing tasks, monitoring work areas, and keeping inventory and financial records. Reputation for staying calm and poised even in stressful circumstances. Offering exemplary interpersonal and communication skills.
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Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Crew Leader
Brusters
05.2022 - Current
- Ensured timely completion of projects by effectively allocating tasks and closely monitoring progress.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Managed resources efficiently, ordering supplies as needed and keeping track of inventory levels.
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency or improving customer service.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Server
Rumor Reel Restaurant
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
Lawncare Professional
Push One Lawn Care
05.2020 - 09.2022
- Improved the visual appeal of residential and commercial properties with expert lawn maintenance techniques.
- Reduced equipment downtime through regular maintenance, cleaning, and repairs on all tools and machinery.
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain a positive reputation in the industry.
- Contributed to a safe working environment by enforcing proper use of personal protective equipment and adherence to safety guidelines during all lawn care tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
- Operated landscaping equipment with focus on safety and machine longevity.
Education
BBA - Marketing
Towson University
Towson, MD05.2026
Transfer Studies - Business
Anne Arundel Community College
Arnold, MD05.2024
High School Diploma -
Mount St Joseph Highschool
Baltimore, MD05.2022
Skills
- Crew Management
- New Hire Training
- Quality Control
- Customer Service
- Inventory Recordkeeping
- Financial Management
- Time Management
Timeline
Server
Rumor Reel Restaurant
04.2024 - 08.2024
Crew Leader
Brusters
05.2022 - Current
Lawncare Professional
Push One Lawn Care
05.2020 - 09.2022
BBA - Marketing
Towson University
Transfer Studies - Business
Anne Arundel Community College
High School Diploma -
Mount St Joseph Highschool
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