CHITALU CHITALU
Germantown
Summary
Life Enrichment Manager with 7 years of activities and engagement experience. Proven track record of tailoring diverse activities for residents with varying levels of memory and cognition. Successfully ran a Live with Fulfillment program that doubled resident participation.
Overview
21
21
years of professional experience
Work History
Life Enrichment Manager
Sunrise Senior Living
Chevy Chase, MD
10.2019 - Current
- Created and ran personalized life skills programs based on each resident's unique interests and cognitive abilities.
- Organized small groups and special interest clubs to build social connections among residents.
- Reviewed resident profiles and care plans (ISPs) to tailor activities to their personal backgrounds and needs.
- Tracked and documented activity participation daily - meeting the 100% check-in requirement.
- Set up and maintained organized activity stations and program supplies.
- Led and encouraged team members and volunteers to help support resident engagement.
- Safely assisted residents to and from different programs and activities.
- Led team members in delivering meaningful programming for assisted living and memory care residents.
- Assessed resident preferences and updated engagement plans to improve participation and satisfaction.
- Coordinated daily activity calendars, special events, and holiday celebrations to support resident engagement.
Certified Medication Technician/ Care Manager
Sunrise Senior Living
Chevy Chase, MD
07.2018 - 10.2019
- Administered medications accurately, following resident care plans and physician orders.
- Documented medication administration in electronic medical records (eMAR) with consistent attention to compliance.
- Documented medication administration in electronic records with consistent attention to compliance.
- Supported residents with daily medication routines while maintaining dignity and privacy.
- Coordinated with care team members to address resident needs and medication concerns.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
Customer Service Representative
Xtra Miles Nursing
Silver Spring, MD
01.2016 - 06.2018
- Answered all incoming calls and responded to inquiries in a friendly, professional and knowledgeable manner.
- Fostered relationships with clients and directed care staff.
- Created and maintained client and directed care staff schedules with an emphasis on creating high quality matches.
- Continuously communicated and followed up with all clients and direct care staff to ensure problems are anticipated, identified and resolved in a timely manner.
- Adhered to all company policies, procedures and business ethics.
Customer Service-Shift Lead
Walgreens Pharmacy
New York, NY
01.2012 - 11.2015
- Resolved customer inquiries and complaints promptly and empathetically, increasing customer satisfaction.
- Built lasting relationships with customers by addressing concerns and anticipating needs.
- Developed and executed customer engagement strategies based on feedback.
- Supervised shift management, employee scheduling, and task delegation to maximize productivity.
- Managed product inventory, executed store resets, and analyzed trends to deploy corrective actions.
- Maintained strict control over store bookkeeping, daily register counts, bank deposits, and armored car transfers.
- Supported the Pharmacy Manager in identifying local community outreach opportunities to drive business growth.
- Partnered with leadership to analyze metrics and operational KPIs, driving data-backed growth plans.
- Engaged in recruitment, interviewing and hiring based on staffing needs.
- Facilitated employee development via continuous coaching, actionable feedback, and structured PIPs.
Health and Wellness Coach
Private Contractor
Nashville, TN
12.2009 - 07.2013
- Provided health support, counseling, and education to empower clients in achieving wellness goals.
- Collaborated with clients to identify and mitigate high-risk behaviors through sustainable lifestyle changes.
- Developed tailored care and nutrition plans for clients, establishing clear health goals and actionable strategies.
- Delivered health education materials to clients.
Biology Lab Teaching Assistant
Andrews University
Berrien Springs, MI
09.2005 - 10.2009
- Taught weekly laboratory concepts and guided students through hands-on experimental procedures.
- Ensured institutional bio-safety protocols and chemical hygiene standards were maintained.
- Prepared, calibrated, and maintained specialized lab instruments.
- Graded student lab reports, research papers, and practical exams.
- Held regular office hours to conduct joint research, troubleshoot experimental anomalies, and advise on scientific methodologies.
Education
Bachelor of Science Degree - Biology Major, Chemistry Minor
Andrews University
Berrien Springs05.2003
Skills
- Event/activity planning & execution
- Program development and evaluation
- Team leadership and coaching
- Team collaboration
- Conflict resolution & service recovery
- Relationship & stakeholder management
- Data-Driven Strategy & KPI Analysis
- Customer service focus
- Attention to detail
Accomplishments
Boosted positive Pulse Survey responses from.......to 81% as CX Champion by leveraging team member relationships with residents and families.
Timeline
Life Enrichment Manager
Sunrise Senior Living
10.2019 - Current
Certified Medication Technician/ Care Manager
Sunrise Senior Living
07.2018 - 10.2019
Customer Service Representative
Xtra Miles Nursing
01.2016 - 06.2018
Customer Service-Shift Lead
Walgreens Pharmacy
01.2012 - 11.2015
Health and Wellness Coach
Private Contractor
12.2009 - 07.2013
Biology Lab Teaching Assistant
Andrews University
09.2005 - 10.2009
Bachelor of Science Degree - Biology Major, Chemistry Minor
Andrews University