Chloe Johnson
Baltimore
Summary
Dynamic Intake Specialist with a proven track record at Collaborative Healing, excelling in compassionate communication and data entry. Enhanced client satisfaction through effective intake assessments and timely follow-ups. Skilled in critical thinking and problem-solving, ensuring compliance and accuracy while providing exceptional support to clients in challenging situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Intake Specialist
Collaborative Healing
09.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
Cashier
Super Beauty Hair Store
08.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Cashier
Roses Discount Store
07.2022 - 08.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
GED -
Baltimore City Community College
Baltimore, MD09-2024
Skills
- Data entry
- Intake assessment
- Compassionate communication
- Critical thinking skills
- Client intake
- Patient scheduling
- Insurance verification
- Appointment scheduling
- Eligibility review
- Application assessments
- Microsoft office
- Customer service
- Active listening
- Problem-solving
- Certified First Aid/CRP
Certification
- C Card (Peer Recovery Coach)
- First Aid/CPR
Timeline
Intake Specialist
Collaborative Healing
09.2024 - Current
Cashier
Super Beauty Hair Store
08.2023 - 08.2024
Cashier
Roses Discount Store
07.2022 - 08.2023
GED -
Baltimore City Community College
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