Chloe R.B. Ziegler
Baltimore
Summary
Dedicated, dynamic professional with a versatile background in hospitality and a decade of experience properly balancing restaurant employment and educational pursuits. Recognized by superiors for quick memory retention and the ability to calmly, quickly, and intelligently address guest needs or operational concerns. Ready to leverage expertise to create memorable dining experiences and drive workplace efficiency. These efforts are boosted by skills that flourished during charitable involvements and obtained by beginning work at an early age.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Stoney River Steakhouse and Grill
Towson
04.2025 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Greeted customers promptly, recommending specials to boost sales.
- Addressed guest inquiries and complaints efficiently and professionally.
- Collaborated with restaurant staff to enhance operational efficiency.
- Maintained consistent, thoughtful service to guests during impending closure.
Fine Dining Server
The Milton Inn
Hunt Valley
08.2023 - 10.2024
- Provided advanced, intricate service to high-status clientele, in both regular and private dining settings, including events such as weddings and memorials.
- Followed strict guidelines per the standards of one Maryland's most formidable restaurant groups (formerly Foreman Wolf Group).
- Gained detailed knowledge of wine, with an emphasis on French varietals.
- Was expected to know, describe, and explain each and every ingredient in every dish/ drink; including awareness of guests dietary restrictions in relation to such.
Fine Dining Server
The Black Olive
Baltimore
06.2023 - 09.2024
- Ensured cleanliness and organized table settings to maximize guest satisfaction.
- Recommended menu items and paired wines, emphasizing Greek varieties for enhanced dining experiences.
- Independently coordinated large party events for over 20 guests while ensuring seamless service.
Bartender/Restaurant Server
City Line Bar & Grille
Parkville
02.2023 - 06.2023
- Executed high-volume bartending during both solo and duo shifts, from late lunch to late night.
- Delivered bar service to the entire restaurant while also managing table service.
- Committed to late-night cleaning, restocking inventory, and financial reconciliation.
Fine Dining Server
Linwoods Restaurant
Owings Mills
05.2022 - 03.2023
- Ensured smooth and efficient guest flow within assigned sections.
- Assessed customer needs by circulating in designated areas during peak hours.
- Developed expertise in wine service, drink recommendations, and bar knowledge.
- Participated in staff meetings and training sessions to elevate service standards.
- Maintained composure during challenging situations, including upset guests and order errors.
Cashier/Coffee Barista
Atwater’s
Towson
05.2021 - 09.2022
- Processed customer transactions accurately and efficiently for counter, drive-thru, and in-house tables.
- Developed personalized relationships with customers to cultivate a warm and welcoming atmosphere.
- Executed minor food preparation and utilized barista skills to enhance service quality.
- Managed catering orders to ensure timely delivery and satisfaction.
Server
Il Basilico Trattoria
Timonium
06.2020 - 03.2021
Retail Sales Associate
Princeton Sports
Baltimore
02.2019 - 12.2019
Hostess
Avenue Kitchen & Bar
Baltimore
05.2018 - 12.2018
Cashier/ Food Preparation
Uncle Wiggly’s
Towson
10.2016 - 06.2018
Education
Bachelor of Science - Counseling Psychology
Towson University
Baltimore, MD12-2027
High School Diploma -
Towson High School
Towson, MD05-2019
Towson High School
Towson, MDSkills
- Hospitality service expertise
- Dining customer service
- Dietary restrictions knowledge
- Empathetic communication
- Team collaboration
- Wine service
- Quick memory retention
- Responsible beverage service
- Cultural competency
- Point of sale (POS)/ Toast system operations
- Food safety oversight
- Advanced math skills
- Bussing/ Hostessing/ Serving/ Bartender/ Cashier/ Sales
- Creativity
Certification
- ServSafe™️ Alcohol Certification
Timeline
Server
Stoney River Steakhouse and Grill
04.2025 - Current
Fine Dining Server
The Milton Inn
08.2023 - 10.2024
Fine Dining Server
The Black Olive
06.2023 - 09.2024
Bartender/Restaurant Server
City Line Bar & Grille
02.2023 - 06.2023
Fine Dining Server
Linwoods Restaurant
05.2022 - 03.2023
Cashier/Coffee Barista
Atwater’s
05.2021 - 09.2022
Server
Il Basilico Trattoria
06.2020 - 03.2021
Retail Sales Associate
Princeton Sports
02.2019 - 12.2019
Hostess
Avenue Kitchen & Bar
05.2018 - 12.2018
Cashier/ Food Preparation
Uncle Wiggly’s
10.2016 - 06.2018
Bachelor of Science - Counseling Psychology
Towson University
High School Diploma -
Towson High School
Towson High School