CHRISTOPHER MILIAN
Lothian,MD
Summary
Dedicated to delivering elite-level customer service while consistently exceeding expectations to drive organizational success.
Overview
10
10
years of professional experience
Work History
Central Selling Specialist - Millwork
Lowe's Home Improvement
04.2025 - Current
- Connected with customers via phone and email to generate sales for a multitude of door installation projects
- Utilized problem-solving techniques for customers by providing remote support to assist in the sales and troubleshooting process
- Responsible for building quotes accurately and communicating the information to customers effectively in an easily understandable fashion
- Partnered with other remote and store associates to ensure a streamlined customer service experience for our installation customers
- Averages $100,000 a month in sales
Delivery Driver
UberEats/DoorDash
05.2020 - Current
- Handles the delivery of various food orders for customers in the northern/central Virginia region
- Currently holds a 100% customer satisfaction rate and over 2,500 orders completed
- Frequently achieves UberEats Platinum and Diamond status for delivering during peak hours.
- Received scholarship through UberEats for exceptional driver performance
Content Creator
Twitch
12.2018 - Current
- Owns and operates an online streaming account with a total outreach of over 2,000 people
- Responsible for self-marketing, content creation, fan interaction, and networking
- Experience communicating with a broad range of people from all different backgrounds
- Utilizes video editing programs and Adobe software to customize account profiles to enhance viewer experience and overall channel quality.
Department Supervisor - Electrical, Plumbing
Lowe's Home Improvement
10.2024 - 04.2025
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Power equipment trainer and mentor to new associates
Department Supervisor - Flooring, Decor
Lowe's Home Improvement
05.2024 - 10.2024
- Supervised a key specialty department in the store to drive sales
- Cultivated sales environment that led to sales specialist being ranked #1 in the region
- District leader in lead/detail generation on a weekly basis
- Power equipment trainer
Department Supervisor - Hardware, Tools
Lowe's Home Improvement
01.2024 - 05.2024
- Oversees the hardware and tools departments with 8-10 direct reports
- Ensures departments follow compliance with company standards and metrics such as reducing merchandise shrink, employee training and safety protocols, sales, etc.
Department Supervisor - Electrical, Plumbing
Lowe's Home Improvement
06.2023 - 01.2024
- Executed merchandising strategies throughout electrical and plumbing departments
- Set up installations for plumbing work such as water heaters, toilets, sinks, etc.
- Upheld safety standards to promote well-being of workers and customers, such as pushing safety training modules on a regular basis
Flooring Sales Specialist
Lowe's Home Improvement
02.2023 - 06.2023
- Top performer in specialty sales in lead generation and overall sales numbers
- Has contributed to a major turnaround effort on all fronts including Lowe’s credit applications, installed sales, and lead assessments
- Commended by management for top-level performance and going above and beyond for customers
- Led department in sales for the month of March and April
- One of only two specialists in store to hit monthly sales-per-hour goals.
Account Executive
Total Quality Logistics
11.2022 - 01.2023
- Assisted in managing lead logistics brokers sales boards to ensure a timely delivery schedule
- Fielded calls from logistics companies to complete deals for moving freight across the United States
- Posted LTL freight using TQL software to make connections with trucking companies to complete sales
Sales Specialist
LL Flooring
02.2022 - 11.2022
- Processes transactions for flooring projects and installations
- Maintains cleanliness of warehouse area where flooring product is staged
- Sees the entire sales process through from utilizing point-of-sale software (SAP) to process payment, coordinating installation/delivery, and making any inquiries necessary in order to provide a top-notch flooring experience for our customers
- Consistently ranked as a top salesperson in the region
Sales Associate
AAA Club Alliance
08.2021 - 01.2022
- Activation and renewal of AAA Club Alliance memberships
- Handled customer-related concerns and issues via phone and in-person interactions
- Utilized POS systems to process transactions for AAA Club Alliance products and services
Delivery Warehouse Team Member
Amazon
06.2021 - 08.2021
- Part of Amazon’s delivery warehouse team at DDC4
- Responsible for sorting product and staging the sorted product in correct areas to prepare for delivery to customer
- Handles a high volume of product on a daily basis and keeps a customer-centric mindset
Flooring Sales Specialist
Lowe's Home Improvement
06.2019 - 12.2020
- Worked in a highly competitive sales region in northern Virginia
- Part of a sales team which generated around $200,000 a month in specialty sales
- Tasked with assisting customers in-store and also making phone calls to prospective customers in order to follow up on sales leads and close deals
- Commended by managers for staying on top of our customer-management databases and consistently bringing customers into store to finalize their flooring projects
Customer Service Associate - Building Materials
Lowe's Home Improvement
08.2016 - 05.2019
- Trusted to serve as a liaison between managers and other CSA’s in order to complete tasks in a timely manner while also assisting customers with their home improvement needs
- Provided customer service in person and over the phone to ensure customer satisfaction
- Processed sales transactions via POS systems
- Drove forklift and other power equipment to retrieve product for customers
Football Recruiting Intern
Pennsylvania State University
06.2017 - 01.2019
- In 2017, assisted in the scouting of several football prospects for recruiters E.J Barthel and Justin King including almost the entire region of New England
- In 2018, helped recruiter Dann Kabala with obtaining high school game information for use in Penn State’s recruiting databases
- Created football profiles to improve ease of access to player information
- Checked in recruits on game days and for special events
- Part of a recruiting effort which produced the 6th best recruiting class in the nation, Penn State’s highest in two decades
- Part of a team that won the 2017 Fiesta Bowl against the University of Washington, and helped recruit players who won the 2019 Cotton Bowl against the University of Memphis
Customer Service Associate - Building Materials
Lowe's Home Improvement
03.2016 - 08.2016
- Responsible for maintaining the lumber department under supervision of department managers
- Answered customer phone calls, opened/closed the department, and trusted to operate power equipment
- Commended for outstanding customer service early-on by department manager
Education
Bachelor of Science - Business Administration
Oregon State University
07-2026
Bachelor of Arts - Psychology
Arizona State University
04.2023
Bachelor of Arts - Journalism
Pennsylvania State University
05.2019
Associate of Science - Information Science And Technology
Pennsylvania State University
12.2021
Associate of Science - Business Administration
Northern Virginia Community College
05.2020
High School Diploma -
James Wood High School
Winchester06.2014
Skills
- Goal oriented
- Telephone etiquette
- Adaptability
- Problem-solving aptitude
- Teamwork
- Complaint handling
- Communication
- Active listening
- Multitasking
- Detail-oriented
Work Accomplishments
- Most installation details sold at Lowe’s store 1538 final quarter 2020
- Retrieved information for 10,000 high schools across the nation for Penn State football recruiting databases
- Store safety All-Star for the month of October 2023 for most Snappy’s entered
- Contributed to five successful inventory efforts for multiple Lowe's stores in the DMV area
- On pace for over $1 million in sales in 2025 as a central selling specialist
Timeline
Central Selling Specialist - Millwork
Lowe's Home Improvement
04.2025 - Current
Department Supervisor - Electrical, Plumbing
Lowe's Home Improvement
10.2024 - 04.2025
Department Supervisor - Flooring, Decor
Lowe's Home Improvement
05.2024 - 10.2024
Department Supervisor - Hardware, Tools
Lowe's Home Improvement
01.2024 - 05.2024
Department Supervisor - Electrical, Plumbing
Lowe's Home Improvement
06.2023 - 01.2024
Flooring Sales Specialist
Lowe's Home Improvement
02.2023 - 06.2023
Account Executive
Total Quality Logistics
11.2022 - 01.2023
Sales Specialist
LL Flooring
02.2022 - 11.2022
Sales Associate
AAA Club Alliance
08.2021 - 01.2022
Delivery Warehouse Team Member
Amazon
06.2021 - 08.2021
Delivery Driver
UberEats/DoorDash
05.2020 - Current
Flooring Sales Specialist
Lowe's Home Improvement
06.2019 - 12.2020
Content Creator
Twitch
12.2018 - Current
Football Recruiting Intern
Pennsylvania State University
06.2017 - 01.2019
Customer Service Associate - Building Materials
Lowe's Home Improvement
08.2016 - 05.2019
Customer Service Associate - Building Materials
Lowe's Home Improvement
03.2016 - 08.2016
Bachelor of Arts - Psychology
Arizona State University
Bachelor of Arts - Journalism
Pennsylvania State University
Associate of Science - Information Science And Technology
Pennsylvania State University
Associate of Science - Business Administration
Northern Virginia Community College
High School Diploma -
James Wood High School
Bachelor of Science - Business Administration
Oregon State University