Chrisly Ngalia
Silver Spring
Summary
Dynamic Sales Associate with proven expertise at Panera Bread, excelling in upselling and retail loss prevention. Recognized for building strong customer relationships and maintaining store visual appeal. Demonstrated multi-tasking strength during peak hours, ensuring exceptional service and operational efficiency. Committed to fostering a positive shopping experience and driving repeat business.
Overview
1
1
year of professional experience
Work History
Sales Associate
Panera Bread
07.2024 - Current
- Was taught to not stick to only my position during rush hours I would also help cashier or clean the dining area to insure great service to all guests.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Built relationships with customers to encourage repeat business.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
John F Kennedy Highschool
Silver Spring, MD06-2026
Skills
- Retail loss prevention
- Promotional support
- Upselling
- Contact follow-up
- Goal tracking
- Dining area maintenance
- Order processing
- Multi-tasking strength
- Negotiation tactics
- Positive and professional
- Excellent people skills
- Professional demeanor
- Exchange coordination
Accomplishments
- Resolved product issue through consumer testing.
Languages
French
Limited Working
Timeline
Sales Associate
Panera Bread
07.2024 - Current
High School Diploma -
John F Kennedy Highschool
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