CHRISTINE CARATAO
ANNAPOLIS,MD
Summary
Dynamic and results-oriented professional with over six years of leadership and management experience in diverse industries, including restaurants, hospitals, and food service operations. Proven ability to lead and develop teams, manage daily operations, and consistently deliver mission-focused results in fast-paced environments. Extensive experience in personnel management, customer service, and operational leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
FOOD SERVICE WORKER
US NAVAL ACADEMY
08.2024 - Current
- Managed complex calendars, including scheduling meetings, appointments, and conference calls.
- Contribute to team success by assisting with operational workflow, problem-solving, and maintaining a positive work environment.
- Demonstrate reliability, adaptability, and a strong work ethic in a dynamic work environment.
- Ensuring compliance with safety and hygiene standards and sanitation in all food service spaces.
- Transporting and loading hot carts with prepared food items.
- Perform frequent lifting or moving of objects during food preparation or cooking.
- Making coffee and assisting in setting up servings of breads, condiments, desserts, etc.
- Cooks a variety of dishes using standardized recipes and following production guidelines.
- Operate kitchen equipment such as broilers, ovens, grills and fryers bake, grill, steam and boil meats, vegetables, fish, poultry and other foods.
- Breakdown, clean, and reassemble all pieces of cooking equipment to prepare for the next work day.
- Completes hot meal preparation by grilling, roasting, frying, and broiling ingredients and assembling and refrigerating cold ingredients.
- Handles food in accordance with sanitation regulations.
Associate Manager
LUMINS HEALTH
08.2023 - 08.2024
- Managed daily operations, including scheduling, inventory, and customer service, ensuring operational efficiency.
- Maintained integrity, accountability, and professionalism under pressure while upholding health and safety.
- Prepared and edited documents, presentations, and reports, ensuring accuracy and professionalism.
- Managed email correspondence and responded to inquiries on behalf of executives, prioritizing urgent matters.
- Handled sensitive and confidential information with discretion and maintained confidentiality at all times.
- Conducted employee hiring process including position review, posting, interviewing and selection.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Performed employee evaluation by coaching, counseling, motivating, and evaluating employees on a continual basis including formal performance review process. Recommends and implements disciplinary action as needed.
- Reviewed products and pricing of products to ensure profitability.
- Maintained all cash handling procedures and conducts pre-service meetings and huddles.
- Maintained regulatory compliance in all retail spaces.
- Supervised and trained staff.
- Implemented and maintained service excellence standards including healthy eating and wellness initiative.
- Prepared and updates daily operational reports and develops plans to optimize revenue generating opportunities.
- Executed strategic plan for short-term and long-term operational goals.
Restaurant Manager
ELPX-LLC
06.2017 - 08.2023
- Directed all aspects of restaurant operations, including staffing, training, workflow management, and performance oversight for a high-volume environment.
- Managed inventory, budgeting, and operational logistics to maintain profitability and operational efficiency.
- Delivered exceptional customer service, addressing complaints and resolving issues quickly and effectively.
- Adhered to all local, federal and military policies for handling food products and employee procedures inside the facility.
- Prepared all dishes according to established Panda Express Brand Standard recipes and procedures ensuring that all dishes meet Brand Standards for flavor, color, and aroma.
- Prepared and updates daily operational reports and develops plans to optimize revenue generating opportunities.
- Maintained integrity and accountability.
- Maintained compliance with health, safety, and sanitation standards while fostering a professional work environment.
Administrative Coordinator
TELEPERFORMANCE
12.2016 - 06.2017
- Assisted in managing executives' calendars and scheduling appointments and meetings.
- Prepared and distributed correspondence, memos, and reports as needed.
- Conducted remote research and compiled data for various projects and presentations.
- Maintained remote office supplies and equipment, ensuring efficient operations.
- Collaborated with remote team members to coordinate administrative tasks and support overall team goals.
Administrative Assistant
XYZ HOTEL
03.2015 - 08.2016
- Supported teams with administrative tasks, including scheduling, document preparation, and data entry.
- Facilitated communication between team members, ensuring timely dissemination of information.
- Managed virtual filing systems and databases, organizing documents and maintaining data integrity.
- Provided customer service and support to clients, addressing inquiries and resolving issues efficiently.
- Assisted in the development and implementation of administrative processes.
Education
Bachelor of Science - Biology
Leyte Normal University
03-2015
Skills
- Leadership and Team Management
- Meeting Coordination
- Proficient in MS Office/ADP
- Email and Correspondence Management
- Data Entry and File Management
- Staff Training and Scheduling
- Remote Communication Tools (eg, Zoom, Microsoft Teams)
- Organization and Time Management
- Problem-Solving and Decision Making
- Recruitment and Scheduling
- Integrity and Professionalism
- Attention to Detail
- Sales Monitoring and Budgeting
- Food Preparation
- Customer Service and Communication
- Purchasing
- Kitchen Maintenance
- Multitasking
Certification
- ServSafe Food Protection Manager National Restaurant Association 09/2019 – 09/2024
- Registered ServSafe Examination Proctor and Instructor National Restaurant Association 04/2023 – 04/2026
- MWR Food and Beverage Safe Food Handling Certification CNIC University Certificate of Completion 06/27/2024
- Adult and Pediatric First Aid/CPR/AED American Red Cross 07/2024 - 07/2026
Timeline
FOOD SERVICE WORKER
US NAVAL ACADEMY
08.2024 - Current
Associate Manager
LUMINS HEALTH
08.2023 - 08.2024
Restaurant Manager
ELPX-LLC
06.2017 - 08.2023
Administrative Coordinator
TELEPERFORMANCE
12.2016 - 06.2017
Administrative Assistant
XYZ HOTEL
03.2015 - 08.2016
Bachelor of Science - Biology
Leyte Normal University