Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Christele Nguele

Silver Spring

Summary

Dedicated Client Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Motor Transport Operator

US Army
11.2024 - Current
  • Dropped and hooked trailers and changed configuration of equipment.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Inspected vehicles and completed daily maintenance actions.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Universal Banker II

Truist Bank
09.2024 - Current
  • Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
  • Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
  • Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Identified plans and resources required to meet project goals and objectives.

Laboratory Technician

Quest Diagnostics
06.2021 - 09.2024
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Worked with nurses to assess patients and prepare for tests and procedures.

Dining Room Supervisor

Riderwood Village
02.2018 - 06.2021
  • Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
  • Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
  • Leveraged feedback gathered from guests to develop new initiatives, policies and strategies to improve satisfaction with services and menu.
  • Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Maintained responsibility for food, beverage and kitchen equipment ordering, regularly assessing departmental needs and verifying sufficient stock levels.

Education

Associate of Science - Nursing

Montgomery College
Silver Spring, MD
12-2028

High School Diploma -

Paint Branch High School
Burtonsville, MD
05-2019

Skills

  • Shipment management
  • Mission-critical support
  • Environmental awareness
  • Load securing
  • Donor screening
  • Sample and specimen collection
  • Venipuncture
  • Medical terminology proficiency
  • Medical records review
  • Infection control measures
  • Point of sale systems
  • Reservation management
  • Strong leadership
  • Loan processing
  • Financial planning
  • Wire transfers
  • Risk management
  • Insurance products
  • Portfolio management
  • Project management

Certification

  • Licensed Phlebotomist - April, 2021
  • Project management Training - September 2020

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working

Timeline

Motor Transport Operator

US Army
11.2024 - Current

Universal Banker II

Truist Bank
09.2024 - Current

Laboratory Technician

Quest Diagnostics
06.2021 - 09.2024

Dining Room Supervisor

Riderwood Village
02.2018 - 06.2021

Associate of Science - Nursing

Montgomery College

High School Diploma -

Paint Branch High School

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Christele Nguele