Christen Coyle
Finksburg
Summary
Results-driven clinical leader with a track record of managing large teams and improving patient care metrics. Expertise in regulatory compliance, team training, and performance evaluation, ensuring high standards of care in home health settings.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clinical Manager
HomeCare Maryland
Owings Mills
01.2024 - Current
- Responsible for the daily managerial duties of 13 providers and 150 patients.
- I am responsible for case conferencing, scheduling of patients and clinicians, all aspects of utilization of visits/patient care, productivity, running monthly team meetings, and documentation and review of patient charts.
- Responsible for interviewing potential clinicians as well as discipline of clinicians.
- Perform yearly evaluations for my team.
RN Case Manager
CSI
Silver Spring
06.2021 - 01.2024
- Traveling Home health case manager
- Managed case load by developing personalized care plans tailored to individual patient needs.
- Completed OASIS paperwork during Start of Care, Resumption of Care, and recertifications.
- Formulated individualized care plans detailing interventions, goals, and outcomes.
- Utilized ICD-10 coding for 485 forms to ensure accurate documentation.
- Conducted extensive patient education on medications, disease processes, and IV therapy.
- Provided training on wound care techniques, including dressing changes and wound vac therapy.
- Evaluated safety measures and coordinated access to external resources as needed.
- Administered TPN, G-Tube, and Peg Tube feedings while performing venipuncture and Foley care.
Regional Administrator
Encompass Health Home Health
Rockville
11.2019 - 02.2021
- Oversaw operations of two agencies, ensuring smooth day-to-day execution.
- Managed agency services, personnel performance, and office management continuously.
- Ensured compliance with Federal, State, and local laws regarding certification and licensure.
- Compiled and analyzed statistical data to evaluate productivity, costs, and quality of care.
- Monitored adherence to operational and financial budget metrics for agency stability.
- Facilitated continuous QAPI quarterly meetings and three PAC meetings annually.
- Executed responsibilities as Disaster Coordinator for both agencies.
- Conducted monthly supervisory visits to assess operational efficiency.
Associate Director of Nursing
The Visiting Nurses' Association of Maryland
New Windsor
07.2017 - 11.2019
- Oversaw clinical management of agency's clinical department, ensuring high standards of care.
- Filled in for Clinical Director of Operations during absences, maintaining operational continuity.
- Utilized data reports to measure homecare performance against national benchmarks.
- Recommended methodologies to administrator for enhancing outcomes and improving scores.
- Directed implementation and evaluation of patient care services to ensure effectiveness.
- Collaborated with recruiter to achieve satisfactory staffing levels and uphold care standards.
- Participated as a member of Ethics and Policy Review Committee to address ethical concerns.
- Conducted weekly case conferences in compliance with CMS regulations.
Manager of a Private Duty Company
Visiting Nurse Association of Maryland/Elite Private Duty Company
08.2016 - 08.2017
- Established Elite, sister company of VNA of MD, ensuring operational readiness.
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Secured necessary licensure from state for private duty agency operations.
- Conducted hiring and termination processes for all personnel.
- Managed billing operations, supervising HHAs and LPNs while initiating all client cases.
- Maintained and updated company policies to comply with regulatory standards.
Clinical Manager
The Visiting Nurses' Association of Maryland
New Windsor
05.2008 - 07.2016
- Oversaw daily operations for 50 providers and 250 patients, ensuring efficient patient care.
- Facilitated case conferencing and scheduled appointments for patients and clinicians.
- Managed all aspects of visit utilization and productivity to enhance service delivery.
- Conducted monthly team meetings to foster collaboration and address operational challenges.
Case Manager II
Visiting Nurse Association of Maryland
05.2007 - 05.2008
- Devised personalized care plans for patients based on individual needs.
- Completed OASIS paperwork for Start of Care, Resumption of Care, and Recertifications.
- Formulated individual care plans detailing interventions, goals, and outcomes.
- Applied ICD-9 coding for 485 forms to ensure accurate documentation.
- Conducted extensive patient education on medications, disease processes, and IV therapy.
- Provided training on wound care techniques, including dressing changes and wound vacs.
- Evaluated safety measures and coordinated external resource referrals as needed.
- Administered TPN, G-Tube, and Peg Tube feedings while performing venipuncture and Foley catheter placements.
Case Manager II
Carroll Home Care and Hospice
Finksburg
07.2003 - 05.2007
- Managed case load by developing personalized care plans tailored to individual patient needs.
- Completed OASIS paperwork during Start of Care, Resumption of Care, and recertifications.
- Formulated individualized care plans detailing interventions, goals, and outcomes.
- Utilized ICD-9 coding for 485 forms to ensure accurate documentation.
- Conducted extensive patient education on medications, disease processes, and IV therapy.
- Provided training on wound care techniques, including dressing changes and wound vac therapy.
- Evaluated safety measures and coordinated access to external resources as needed.
- Administered TPN, G-Tube, and Peg Tube feedings while performing venipuncture and Foley care.
Education
Bachelor of Science - Nursing
Villa Julie College
Stevenson, MD05.1999
Skills
- Case management and nursing
- OASIS documentation
- EMR software
- IV therapy and venipuncture
- Wound care and management
- Home health and hospice care
- ICD-10 and ICD-9 coding
- Physical examinations and assessments
- Medication administration and documentation review
- Supervisory and management experience
- Foley catheter insertion and care
- Drain care and Pleurex management
- Performance evaluation
- Utilization review
- Staff training
- Effective communication
- Team leadership
- Time management
- Quality improvement
- Proficient in HCHB, WELLSKY/KINNSER
Certification
- Wound Care Certified, 02/01/18, 02/01/22
- RN
- BLS Certification
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Clinical Manager
HomeCare Maryland
01.2024 - Current
RN Case Manager
CSI
06.2021 - 01.2024
Regional Administrator
Encompass Health Home Health
11.2019 - 02.2021
Associate Director of Nursing
The Visiting Nurses' Association of Maryland
07.2017 - 11.2019
Manager of a Private Duty Company
Visiting Nurse Association of Maryland/Elite Private Duty Company
08.2016 - 08.2017
Clinical Manager
The Visiting Nurses' Association of Maryland
05.2008 - 07.2016
Case Manager II
Visiting Nurse Association of Maryland
05.2007 - 05.2008
Case Manager II
Carroll Home Care and Hospice
07.2003 - 05.2007
Bachelor of Science - Nursing
Villa Julie College
Similar Profiles
Ciana CoxCiana Cox
Intake Coordinator at Homecare Maryland (A Lifebridge Health Partner)Intake Coordinator at Homecare Maryland (A Lifebridge Health Partner)
NORA MONINE GRAVESNORA MONINE GRAVES
Regional Director at University of Maryland Global Campus, University of Maryland University College, UMUCRegional Director at University of Maryland Global Campus, University of Maryland University College, UMUC
John JohnJohn John
Summer Intern at Maryland Department of Transportation Maryland Aviation Administration (MDOT MAA)Summer Intern at Maryland Department of Transportation Maryland Aviation Administration (MDOT MAA)
BRANDON A. MILLERBRANDON A. MILLER
Sales Representative at Brothers Services CompanySales Representative at Brothers Services Company
Nashlee Miranda-BollingerNashlee Miranda-Bollinger
Guest Advocate (Cashier) at TargetGuest Advocate (Cashier) at Target