Christian Cooper
Waldorf
Summary
A driven, multifaceted and flexible professional with a passion for computer sciences. Extensive knowledge of computer systems and troubleshooting protocols. A well documented track record of positive customer interaction. A technical and mechanical acumen that has served well throughout the professional history. A willingness to learn that has garnered many skills. A strong professional collaborator with strengths in customer service, customer relations, adaptability, organization and problem-solving.
Overview
12
12
years of professional experience
Work History
Helper
ADJ Sheet Metal Inc
05.2025 - Current
- Assisted in fabricating sheet metal components using hand tools and power equipment.
- Maintained cleanliness and organization of work area to promote safety and efficiency.
- Collaborated with team members to streamline production processes and reduce waste.
- Operated various machinery, including CNC machines, ensuring precise cuts and bends.
- Participated in troubleshooting efforts when issues arose during fabrication or installation stages, working closely with other team members to find solutions.
- Supported overall project success by performing additional tasks as needed, such as cleaning work areas or maintaining tools and equipment.
- Collaborated with experienced Sheet Metal Workers to gain valuable hands-on experience and improve technical skills.
- Assisted with the accurate measurement and marking of sheet metal materials to ensure precise cuts and bends.
Sales Representative
Solar City
11.2017 - 04.2019
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Customer Service Technician
Valvoline Instant Oil
04.2015 - 08.2016
- Managed inventory of oil products and ensured accurate stock levels for customer needs.
- Conducted routine maintenance checks to uphold quality service standards and safety protocols.
- Resolved complex technical inquiries, ensuring timely follow-up and issue resolution for customers.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Utilized strong problem-solving skills to identify the root cause of problems quickly and efficiently find solutions.
- Enhanced customer experience with personalized assistance and product recommendations.
Customer Service/Vending Tech Solutions
Fastenal
03.2013 - 02.2015
- Assisted in routine maintenance and repair of equipment, ensuring operational efficiency.
- Learned to identify and troubleshoot basic technical issues under supervision.
- Maintained clean and organized work areas, adhering to safety protocols.
- Supported team members in assembling components according to specifications.
- Documented service records accurately for future reference and inventory management.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders and returns accurately, ensuring timely fulfillment of customer requests.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Computer Science
College of Southern Maryland
La Plata, MDHigh School Diploma -
Thomas Stone High School
Waldorf, MD06-2012
Skills
- Active learning
- Teamwork and collaboration
- Attention to detail
- Following directions
- Customer service
- Multitasking and organization
- Troubleshooting
- Customer interaction
- System troubleshooting
- Tech-Savvy
- Issue analysis
- System diagnostics
- System Tests
- Computer-assisted diagnostics
- Software configuration
Timeline
Helper
ADJ Sheet Metal Inc
05.2025 - Current
Sales Representative
Solar City
11.2017 - 04.2019
Customer Service Technician
Valvoline Instant Oil
04.2015 - 08.2016
Customer Service/Vending Tech Solutions
Fastenal
03.2013 - 02.2015
Computer Science
College of Southern Maryland
High School Diploma -
Thomas Stone High School
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