Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Christian Hause

Upper Marlboro

Summary

Ambitious Cafe Manager with proven track record of creating successful food service operations, managing staff and increasing profits.


Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.


Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Cafe Manager

Compass Coffee
02.2025 - Current
  • Managed daily operations, ensuring efficient service and customer satisfaction.
  • Trained new staff on cafe procedures and customer service standards.
  • Oversaw inventory management, maintaining optimal stock levels for smooth operation.
  • Implemented promotional strategies to enhance sales and attract new customers.
  • Monitored quality control of food and beverage offerings to meet company standards.
  • Collaborated with team members to create a positive work environment and foster teamwork.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.
  • Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.

Cafe Supervisor

Compass Coffee
04.2024 - 02.2025
  • Supervised daily operations, ensuring efficient service and customer satisfaction.
  • Trained and mentored new staff on coffee preparation and customer engagement techniques.
  • Managed inventory levels, coordinating timely orders to maintain product availability.
  • Implemented standard operating procedures to enhance workflow consistency and quality.
  • Resolved and investigated complaints regarding service and food quality to prevent loss of business.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
  • Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
  • Secured daily cash by verifying totals and making nightly deposits.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Monitored food inventory and supplies to prevent waste.
  • Served consistent portions following recipes and control standards.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.

Barista

Compass Coffee
07.2023 - 04.2024
  • Prepared high-quality espresso beverages and specialty coffees following standard recipes.
  • Maintained cleanliness and organization of work area, ensuring compliance with health and safety regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Operated espresso machines and brewing equipment, demonstrating proficiency in various coffee-making techniques.
  • Assisted in training new staff on beverage preparation and customer service protocols.
  • Collaborated with team members to enhance workflow efficiency during peak hours, improving service speed.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Team Member

Luke's Lobster
08.2022 - 07.2023
  • Provided exceptional customer service, ensuring positive experiences and addressing inquiries promptly.
  • Operated point-of-sale systems accurately, processing transactions efficiently during peak hours.
  • Collaborated with team members to maintain cleanliness and organization in work areas.
  • Assisted in inventory management, restocking shelves, and ensuring product availability for customers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.

Host

Chef Geoff's West End
03.2021 - 08.2022
  • Managed guest seating arrangements to optimize flow and enhance dining experience.
  • Coordinated with kitchen staff to ensure timely service and accurate order delivery.
  • Trained new hosts on customer service protocols and operational procedures.
  • Maintained cleanliness and organization of host stand and waiting area.
  • Handled guest inquiries and resolved issues to ensure satisfaction.
  • Collaborated with management to refine customer engagement practices, enhancing overall service quality.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Monarch Online Academy
Online

Skills

  • Barista skills

  • Customer engagement

  • Coffee shop operations

  • Customer experience management

  • Foodservice

  • Employee scheduling

  • Staff management

  • Food safety compliance

  • Cafe inventory

  • Cafe operations

  • Team leadership

  • Problem-solving

  • Customer service

  • Reliable and responsible

Languages

ASL
Professional Working

Timeline

Cafe Manager

Compass Coffee
02.2025 - Current

Cafe Supervisor

Compass Coffee
04.2024 - 02.2025

Barista

Compass Coffee
07.2023 - 04.2024

Team Member

Luke's Lobster
08.2022 - 07.2023

Host

Chef Geoff's West End
03.2021 - 08.2022

Monarch Online Academy

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Christian Hause