Christian Joseph Woods
Upper Marlboro,MD
Summary
An IT Specialist, with 8+ years of experience, specializing in Windows servers, hardware and software configuration, system administration, and database management. Provide professional onsite/remote IT optimal technical solutions to end users with computer, software and hardware applications related issues.
Overview
9
9
years of professional experience
Work History
Help Desk Specialist Tier 2
NGEN
02.2026 - Current
- Manage conference room technology setup and resource allocation to optimize meeting functionality and user experience
- Coordinate logistics and troubleshooting for international conference calls and virtual meetings to maintain uninterrupted connectivity
- Manage online conferences and presentations utilizing Webex to support effective communication and information sharing
- Resolve network connectivity issues for 50+ users per week, ensuring uninterrupted access to crucial resources and systems
- Diagnose and resolve issues related to Windows operating systems, Microsoft 365, VPN connectivity, and enterprise applications
- Configure, deploy, and support desktops, laptops, mobile devices, printers, and peripheral equipment
- Document troubleshooting processes, resolutions, and technical procedures within the knowledge base to streamline future support operations
- Provide comprehensive on-site support for hardware and software issues to enhance operational efficiency.
IT Technical Support Specialist
Directviz Solutions
02.2025 - 12.2025
- Resolved technical issues for NSF federal end-users, enhancing system functionality and user satisfaction.
- Developed documentation for technical processes, streamlining onboarding for new support personnel.
- Managed hardware and software installations, ensuring compliance with company standards.
- Diagnosed and troubleshoot network connectivity problems, restoring service
- Worked closely with software vendors to report and resolve any identified issues, ensuring that the technology environment remained stable
Operations IT Support Specialist
Midtown Group
11.2024 - 01.2025
- Maintain, organize, and update IT documentation, KBAs,and SOPs. Ensure proper filing and retrieval of critical records.
- Provide Tier 1 and Tier 2 support requests, to FEMA worked and internal Organization Users
- Install and maintains network infrastructure and the devices OS
- Deployed 1000+computers and installed agency appropriate software applications to assist with FEMA IT functionality and assist end-users technological issues.
- Schedule and organize IT/Ops team meetings, prepare agendas, and provide detailed minutes for follow-up actions to Senior Management.
- Support IT staff by monitoring system performance, reporting incidents, and assisting with system updates or patch management.
- Provide technical/support assistance on IT-related projects, including tracking timelines, deployment of equipment, obtaining equipment user agreements, coordinating resources, and updating status reports.
IT Help Desk Specialist
Government Executive Media Group, LLC
03.2023 - 11.2024
- IT Specialist for software, hardware IT related technical issues.
- Performed remote troubleshooting via use of remote-control software applications and diagnostic techniques.
- Harden/Reimage Dell laptops/IPADS and mobile devices.
- Provided IT support via use of organizational applications (LAN/WAN, ServiceNow, security firewalls, infrastructure, network files and printing services).
- Created and deactivated new end user account access organizational rights and privileges, workstations, issued laptops..
- Developed and implement internal IT standard operational processes and procedural improvements (SOPs)
Lead IT Support Specialist (Contractor)
Insight Global
11.2022 - 03.2023
- Provided professional IT Support to organization end-users.
- Troubleshooted hardware and software issues.
- Webex connectivity for organization field/satellite offices
- Created and Deactivated end user accounts, credentials, access and return computer equipment to inventory and enable employee accounts.
- Mentored and provided training to support team members; other assignments, as requested.
Information Technology Specialist/Tier 2 Systems Administrator
Ramarc IT Solution
06.2022 - 10.2022
- Provided both onsite and remote IT technical assistance via use of company software and hardware computer applications.
- Identified LAN, WAN, VPN connection and technical issues.
- Collaborated with external clients/vendors with IT related troubleshooting.
- Documented software/hardware related issues with the use of the ticketing system.
Systems Support Specialist (Temporary)
Roth Staffing, Inc./CoStar
04.2022 - 06.2022
- Configured of Apple MAC OS, iPad/iPhone, Mobile and Telecom applications
- Responsible for the packaging and shipment of off boarding employees
- Created new user accounts and system credentials.
- Configured desk computer equipment and ensured system connectivity.
- Data input and maintain data via Excel.
- Onboarded/offboarded CoStar personnel and process actions.
- Provided technical assistance to Telecom manager with any other tasks, as assigned.
Information Technology Specialist Engineer
Afiniti, Inc.
03.2020 - 04.2022
- Provided 1st/2nd & 3Tier-level IT support for internal/international end-users
- Troubleshoot network devices and application operational systems using escalated command Prompts
- configured CISCO devices installed and configured Microsoft MAC IOS applications; create and updated data spreadsheet via Excel;
- Monitored network traffic and Bandwidth to identify and resolve system error with Meraki
- Configured hubs and switches, monitored network performance, network diagnostics, analyzed, appropriately.
- Installed and performed repairs to hardware and peripheral equipment, following design or installing specifications.
- setup equipment for employee use, performed and ensured proper installation of cable, operating systems, and appropriate software.
- Reimage computers/laptops/IPADs and mobile devices
Senior IT Specialist
Association of Schools and Programs of Public Health
11.2019 - 02.2020
- Responded to user questions and inquiries via telephone, email, web, and other communication methods.
- Entered assign and track service requests in the online work order system.
- Provided technical support and solves the basic and more advanced routine user hardware and software problems or questions including desktop computer hardware, software and enterprise systems.
- Communicated, analyzed, and troubleshooted routine user problems and provide proper solutions or remedies.
- Assisted other IT technical staff in providing users feedback and user statistics.
- Established priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures.
- Created and administer new user accounts, passwords, and privileges/rights as assigned and directed by system administrators.
- Managed desktop and laptop imagining and installations as needed.
- Hire Strategy (Contractor)
- Full-Time. 80 hours/40 hours weekly
Desk-Side Support Specialist (Contractor)
Calnet, Inc.
07.2019 - 10.2019
- Technician served mainframe end users within the Department of Health & Human Services in a Windows 7/10 environment.
- Managed day-to-day service delivery related issues requests via email and phone for 2000+ end users
- Assured VTC connection with satellite offices
- Followed up on open incidents and provided updates to other Specialists and Management.
- Troubleshoot network connectivity issues, applications, and printing services.
- Supported all Office 365 Windows 7-10 Desktop Operating Systems, wireless LAN connectivity.
Lead IT Help Desk Specialist
Unissant, Inc.
11.2017 - 07.2019
- Technician served mainframe end users within the Department of Health & Human Services in a Windows 7/10 environment.
- Managed day-to-day service delivery related issues requests via email and phone for 2000+ end users (local/field offices)
- Provided advice and assistance to customers, troubleshoot complex problems
- Assured VTC connection with satellite offices
- Implemented and maintained an Active Directory Environment, handled account creations and account management.
- Manage Spreadsheets for accuracy i.e., computers, blackberry, cell phones, monitors, keyboards.
- Build out and supported end user computers using disk imaging methods and customized systems.
- Troubleshoot network connectivity issues, applications, and printing services.
- Supported all Office 365 Windows 7-10 Desktop Operating Systems, wireless LAN connectivity.
- Department of Health & Human Services
Education
Bachelor of Science - Criminal Justice, Business Information Management Technology
The University of Maryland Eastern Shore
Princess Anne, MarylandSkills
- End-User and IT Help Desk experience (hardware, software applications)
- ServiceNow
- Linux/Microsoft
- Hardening/Reimaging MAC OS
- Knowledge of Dell Hardware and PC repair
- Backup Software Symantec Backup Exec; software and hardware application/installations; File Shares; Printing Services
- MAC Installation configurations Hardware/Software Applications
- MS Office products
- MacOS, AVs, call center environment
- Help desk clients, Remote user support
- Microsoft Office Suite
- MS SharePoint
- Microsoft Operating Systems
- Windows 7 and 10; Office 365
- McIntosh Hardware; Apple Software, Applications, and devices; knowledge of Computer Networks and connectivity (LAN/WAN/TCP, AV); Oracle EPSS Applications; Desktop, SalesForce, Engineering; ServiceNow, Zendesk and REMEDY ticketing applications; SCCM/MOM, iCloud Applications
- MDM tools - Microsoft Intune
- Air Watch application
- Tableau
- Azure Active Directory-assessment IP Addresses and barcode management
- Zscaler
- Azure active directory process of creating a security group in the active directory
- Microsoft 365 admin center, exchange and defender - hands on with tools
- WEBEX
- Ability to dismantle, re-assemble, re-image laptops, blackberries, laptops, desktops, servers, printers and copiers
- Google Apps; Knowledge and understanding of remote technologies Multiple Web Browsers experience
- Internet Explorer, Google Chrome, Mozilla Firefox, etc; GINternet; XPro and Vista Business; team-player, organizational, communications and strong leadership skills
Timeline
Help Desk Specialist Tier 2
NGEN
02.2026 - Current
IT Technical Support Specialist
Directviz Solutions
02.2025 - 12.2025
Operations IT Support Specialist
Midtown Group
11.2024 - 01.2025
IT Help Desk Specialist
Government Executive Media Group, LLC
03.2023 - 11.2024
Lead IT Support Specialist (Contractor)
Insight Global
11.2022 - 03.2023
Information Technology Specialist/Tier 2 Systems Administrator
Ramarc IT Solution
06.2022 - 10.2022
Systems Support Specialist (Temporary)
Roth Staffing, Inc./CoStar
04.2022 - 06.2022
Information Technology Specialist Engineer
Afiniti, Inc.
03.2020 - 04.2022
Senior IT Specialist
Association of Schools and Programs of Public Health
11.2019 - 02.2020
Desk-Side Support Specialist (Contractor)
Calnet, Inc.
07.2019 - 10.2019
Lead IT Help Desk Specialist
Unissant, Inc.
11.2017 - 07.2019
Bachelor of Science - Criminal Justice, Business Information Management Technology
The University of Maryland Eastern Shore