Christian Shipman
Silver Spring
Summary
Self-motivated Executive Concierge bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.
Overview
10
10
years of professional experience
Work History
Executive Concierge
Bozzuto Management Company
04.2023 - Current
- Created welcoming and comfortable environment for guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained high level of professionalism and discretion when engaging with guests, residents, and prospects.
- Manage guest/ resident complaints.
- Schedule vendors
- Event Planning
- Create monthly activity calendar
- Perform reception and administrative duties
- Take messages, phone calls, respond to emails
- Supported corporate clients during business conferences by coordinating meeting room setups and catering requirements.
- Trained new concierge team members, fostering a culture of excellence in customer service.
- Concierge staff scheduling adjustments were made to accommodate peak periods effectively without compromising service quality.
Office Coordinator
YWCA NCA
01.2020 - 04.2023
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Residential Concierge
Bozzuto Management Company
11.2021 - 03.2023
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Worked closely with all departments/ teams, maintenance, concierges, and leasing.
- Sort and log packages in Yardi Systems
- Schedule reservations
Surveillance Supervisor/ Operations Officer
Blueline Security Services
11.2017 - 01.2020
- Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Maintained energy and enthusiasm in fast-paced environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Cashier/ Food Prep
Taco Bell
08.2016 - 12.2018
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers
- Addressed guest complaints and resolved issues to promote satisfaction
- Ensured that all proper handling methods were followed, all food prep videos were watched, and all food were at their correct temperatures
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Organized, arranged, and re-stocked various stations, including dining area, crew room, drive-thru, walk in freezer, make line. Utilized all downtime to stock and prep for unexpected busy periods
Cashier
Taco Bell
03.2016 - 08.2016
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Arrived 15 minutes early to each shift to ensure that all food items were properly prepared and all areas were stocked correctly
- Maintained composure and work quality while under stress
- Prevented food spoilage by monitoring dates.
Front Desk Agent
Roadway Inn Hotel
09.2015 - 02.2016
- Establishing and booking hotel reservations for all guests
- Ensured that all calls were answered in a timely fashion while assisting other guest that were arriving.
- Assisted guest with their luggage to and from their suites. Ensured that each guest had more than enough personal items provided by housekeeping.
- Kept accounts in balance and ran daily reports to verify totals.
Sales Associate Key Holder
Payless Shoes Source
09.2014 - 12.2015
- Responsible for training, delegating duties, motivating team to insure that sales productions are met before deadlines.
- Processed shipment and was able to lift up to 40 lbs.
- Created a fun shopping experience through energy, enthusiasm and confidence.
Key Holder/Retail Sales Associate
Perfumes 4U
03.2015 - 10.2015
- Obtained mass knowledge about perfume products in order to sell effectively to customers.
- Effectively followed all the open and closing procedures
- Trained fellow colleagues to ensure that each of them were meeting sales goals, compliance, and followed proper procedures.
- Assigned staff members to specific tasks to ensure that assignments were completed.
Key Holder/Retail Sales Associate
Payless Shoes Source
03.2015 - 10.2015
- Obtained mass knowledge about perfume products in order to sell effectively to customers.
- Effectively followed all the opening and closing procedures.
- Trained fellow colleagues to assure that all are meeting compliance, goals, and proper procedures.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging product.
Education
High School Diploma -
Duval Senior High School
Lanham, Maryland2014
Skills
- Inventory auditing
- Office administration
- Correspondence management
- Report Reconciliation
- Strategic Planning
- Records management
- Office management
- Microsoft Office
- Yardi Systems
- Entrata
- Excel
Timeline
Executive Concierge
Bozzuto Management Company
04.2023 - Current
Residential Concierge
Bozzuto Management Company
11.2021 - 03.2023
Office Coordinator
YWCA NCA
01.2020 - 04.2023
Surveillance Supervisor/ Operations Officer
Blueline Security Services
11.2017 - 01.2020
Cashier/ Food Prep
Taco Bell
08.2016 - 12.2018
Cashier
Taco Bell
03.2016 - 08.2016
Front Desk Agent
Roadway Inn Hotel
09.2015 - 02.2016
Key Holder/Retail Sales Associate
Perfumes 4U
03.2015 - 10.2015
Key Holder/Retail Sales Associate
Payless Shoes Source
03.2015 - 10.2015
Sales Associate Key Holder
Payless Shoes Source
09.2014 - 12.2015
High School Diploma -
Duval Senior High School
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