Christina L. Peterson
Baltimore
Summary
Dynamic service-oriented leader with over 10 years of diverse experience in the customer service industry, dedicated to enhancing client satisfaction and operational efficiency. Proven ability to implement and strengthen service knowledge across various sectors, driving growth and capacity in all areas of interest. Core competencies include exceptional organizational skills, prioritization, and effective communication, complemented by a talent for building strong relationships. Committed to executing tasks with precision and efficiency, ensuring a positive impact on team performance and customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Leader
Royal Farrms
2021.03 - 2026.04
- Mentored team members, fostering a culture of continuous improvement and professional growth.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Escalated issues to proper supervisors when standard processes were not effective.
- Reviewed associate performance to identify training needs.
- Balanced multiple priorities in a fast-paced environment, consistently meeting deadlines while maintaining high levels of customer satisfaction.
Pharmacy Technician, Shipper, HIV Rep.
CarePlus Specialty Pharmacy- CVS Health
2011.04 - 2015.02
- Receive written prescription or refill requests and verify that information is complete and accurate.
- Establish or maintain patient profiles, including lists of medications taken by individual patients.
- Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods.
- Prepare and process medical insurance claim forms and records.
- Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages.
- Responsible for filling (including non-sterile compounding) and filing all prescriptions received. (Prepack bulk medicines, fill bottles with prescribed medications, and type and affix label.)
- Processing/Shipping
- Receive prescription to be delivered and process using the correct payment type.
- Verify patient information (name, address, etc.) using prescription label and shipping system, and print appropriate shipping label.
- Package and prepare prescriptions for UPS pick up.
- HIV Representative
- Call HIV patients for monthly prescription refills.
- Verify and process all HIV prescriptions to be filled.
- Resolve all pending insurance claims or issues in a timely manner.
- Work closely with management/ Pharmacist and HIV sales representative to ensure patients receive the best care, service, and affordable medications.
Cashier, Pharmacy Technician in Training
CVS Health
2009.11 - 2011.04
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Assist customers by providing information and resolving their complaints.
- Provide friendly and efficient service to all customers.
Education
High School Diploma - Life Sciences
Howard Community College
Columbia, MD2028-06
Associate of Applied Science - Life Sciences
Howard Community College
Columbia, MD2028-06
Skills
- Customer service excellence
- Cash handling
- Customer relations
- Team management
- Interpersonal communications
- Teamwork skills
- Goal setting
- Self motivation
- Relationship building
Certification
- Eagles Pharmacy Academy Pharmacy Technician Education Program Certificate earned: 2011-03
- Pharmacy Technician Certification Board Certified Pharmacy Technician /CPht Certificate earned: 2011-04-28
Timeline
Customer Service Leader
Royal Farrms
2021.03 - 2026.04
Pharmacy Technician, Shipper, HIV Rep.
CarePlus Specialty Pharmacy- CVS Health
2011.04 - 2015.02
Cashier, Pharmacy Technician in Training
CVS Health
2009.11 - 2011.04
High School Diploma - Life Sciences
Howard Community College
Associate of Applied Science - Life Sciences
Howard Community College