Christina McClester
Finksburg
Summary
Organized Office Manager with a proven track record at Roy's Autobody, adept in office management and customer service. Excelled in streamlining operations, enhancing customer satisfaction, and maintaining meticulous financial records. Demonstrates exceptional organizational skills and a commitment to excellence.
Overview
14
14
years of professional experience
Work History
Office Manager
Roy's Autobody
09.2021 - 06.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Owner
Scrapping Bug Designs
05.2012 - 07.2021
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Consulted with customers to assess needs.
- Designed all files to stay current with trends and provided custom file upon request.
Designer/ Teacher/ Cashier
2nd Floor Scrapbook Store
07.2010 - 06.2013
- Managed multiple design projects.
- Developed innovative designs.
- Designed eye-catching promotional materials, driving increased event attendance and participation rates.
- Mentored junior designers.
- Taught classes that client's could then complete and use to design their own projects at later dates.
- Organized and led creative workshops to explore innovative design solutions.
- Waited on customers, suggested products that would work for their projects and floor space for new product integration.
- Develop classes, book and schedule clients for future classes.
Education
High School Diploma -
Lely High School
Naples, FL06-1996
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Billing
- Scheduling and calendar management
- Administrative support
- Document management
- Account reconciliation
- Credit and collections
- Scheduling
- Mail handling
Timeline
Office Manager
Roy's Autobody
09.2021 - 06.2024
Owner
Scrapping Bug Designs
05.2012 - 07.2021
Designer/ Teacher/ Cashier
2nd Floor Scrapbook Store
07.2010 - 06.2013
High School Diploma -
Lely High School
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