Christina Scudder
Federalsburg,MD
Summary
Human Resources Director/Recruitment and Retention Focused HR director skilled in employee hiring, development and motivation. Offers employees comprehensive support and career development guidance for dynamic industry landscape. Articulate communicator accomplished in benefits administration and grievance handling.
Overview
22
22
years of professional experience
Work History
Human Resources Director
Caroline Nursing And Rehab
09.2022 - Current
- Processed employee claims involving performance issues and harassment.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Performed payroll functions
Customer Service Representative
Hertrich Collison Centers
11.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Speciality Services Sales Support
Choptank Transport
11.2019 - 07.2020
- Supported sales department by compiling paperwork and setting up loads and getting quotes to carriers for transportation of products to customers
- Improved operations by working with team members and customers to find workable solutions
- Improved customer satisfaction
- Provided excellent customer service whether dealing with face to face or through phone contact.
DEposit Clerk
Provident State Bank
04.2019 - 08.2019
- Account Reconcilement, answer phones File retention, internet banking
ADMINISTRATOR
FLEEGLE HELFBEIN FUNERAL HOME
08.2016 - 02.2019
- To help facilitate customer service by greeting and answering phones-helping get the customers and/or vendors needs to be met when they enter the door
- Case entry
- Death certificate tracking-know where the death certificate is at all times in the process
- Follow up with each death certificate dropped off and make sure they are picked up in a timely fashion
- Prepare paperwork for doctors/collect all the necessary document needed for cremation packet
- Constantly audit current files and make sure that all things are being done for each family
- Organize each file
- Perform final audit
- Assist families in writing obituaries
- Placing obituaries on both the website and necessary papers as needed
- Being able to file insurance paperwork
- Follow up with filed insurance policies
- Greeting families or anyone upon entry of the funeral home
- Helping properly answer and sort the phone calls to the correct person
- Other duties as assigned
- Supervisor- Sue Fleegle- 410-482-8914
ADMINISTRATIVE ASSISTANT
HERITAGE FINANCIAL
04.2016 - 06.2016
- Duties included: typing, filing, answering phones, scheduling clients, picking up mail, dropping off packages for shipping, making travel arrangements, maintaining calendar, and additional duties as assigned
- Supervisor: Brent Fuchs-410-673-8361
ELECTRONIC BANK REP II
SHORE BANCSHARES
09.2002 - 03.2014
- Duties included: facilitated the use of the company’s online banking system with approximately 70 customers
- Answered telephones for the company, identified callers needs and transferred calls to appropriate department
- Maintained records and reports for various products and services related to the company’s online banking functions
- Lead in performance improvement activities of new products and technology, maintained ongoing corporate knowledge through internal/external training programs to educate employees and improve customer service.
Education
SOME COLLEGE COURSEWORK COMPLETED - HISTORY
WESLEY COLLEGE
Dover, DE01.2006
GRADUATED - GENERAL STUDIES
NORTH CAROLINE SENIOR HIGH
Ridgely, MD01.2002
Skills
- CUSTOMER SUPPORT SERVICES
- OFFERING SALES SUPPORT
- POST SALES SUPPORT AND PROVIDING CUSTOMER SUPPORT
- MICROSOFT OFFICE SUITE(WORD, EXCEL, POWERPOINT, AND OUTLOOK INTERNET, ANTIVIRUS SOFTWARE, TYPE 80WPM
- NOTARY CERTIFIED
Timeline
Human Resources Director
Caroline Nursing And Rehab
09.2022 - Current
Customer Service Representative
Hertrich Collison Centers
11.2021 - 09.2022
Speciality Services Sales Support
Choptank Transport
11.2019 - 07.2020
DEposit Clerk
Provident State Bank
04.2019 - 08.2019
ADMINISTRATOR
FLEEGLE HELFBEIN FUNERAL HOME
08.2016 - 02.2019
ADMINISTRATIVE ASSISTANT
HERITAGE FINANCIAL
04.2016 - 06.2016
ELECTRONIC BANK REP II
SHORE BANCSHARES
09.2002 - 03.2014
SOME COLLEGE COURSEWORK COMPLETED - HISTORY
WESLEY COLLEGE
GRADUATED - GENERAL STUDIES
NORTH CAROLINE SENIOR HIGH
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