Christine De Leva
Gaithersburg
Summary
Results-driven sales professional with a proven track record of driving revenue growth, optimizing customer experiences, and leading high-performing teams. Possessing an instinctive understanding of sales tactics, customer engagement, and team motivation, brings a passion for problem-solving and strategic planning to every role. Thrives in fast-paced environments, excels in positions that require strong leadership and adaptability.
Overview
11
11
years of professional experience
Work History
Pro Paint Specialist
Behr Paint Company
Aspen Hill, MD 20906
01.2022 - Current
- Propelled THD, Store 2558 to become the leading sales performer in the Northeast Region for consecutive years.
- Guided this store to also become the #1 in the U.S. for highest Behr Rapid Dry latex caulk sales in a difficult region
- Drove a 12% increase in pro paint sales, the highest increase ever at the largest THD store in the Northeast Region
- Helped this store achieve the Top Sales award for Behr Dynasty Exterior paint on the East Coast for 2023
- Logged quality information from completed activities into Salesforce (CRM tool) for accurate tracking and reporting
- Applied knowledge of products and services to ensure product recommendations and customer orders met all specifications
- Ensured paperwork and delivery documents were properly executed in a timely manner, including handling and maintaining contractor files, jobs, colors, and projects
- Met defined sales goals, metrics, and objectives consistently
- Utilized THD partnerships to promote pro sales growth and enhance overall revenue
- Actively prospect for new professional leads and sales throughout the store to increase business opportunities
- Managed a portfolio of professional business and applied CRM tools and strategies to drive growth
- Advised and trained associates and managers on products, systems, services, and effective engagement with the professional customer
- Achieved maximum quarterly bonus by selling over 5% of my sales plan every single quarter since being hired
Pro Account Sales Specialist
Lowe's Home Improvement
Frederick, MD
10.2018 - 01.2022
- Secured top honors by exceeding $1M sales goal in the initial year earning a President's Club Badge.
- Managed 25 pro accounts, each spending over $1M yearly
- Demonstrated a consistent ability to surpass sales targets by 20% annually
- Proficient in customer service, product merchandising, and team leadership, ensuring high levels of customer satisfaction
- Applied strong communication skills to foster positive relationships with clients and colleagues
- Leveraged expertise to drive sales and deliver exceptional customer experiences in a dynamic retail setting
- Developed long-term customer relationships, providing exceptional service to meet clients' needs
Pro Account Sales Specialist
The Home Depot
Gaithersburg, MD
06.2014 - 10.2018
- Recognized as one of the top 5 salespeople in the region and ranked number one in obtaining commercial credit for three consecutive years
- Managed 30 pro accounts, each generating over $1M in yearly sales
- Built and maintained strong relationships with key clients, ensuring repeat business and growth
- Demonstrated excellent cash handling and transaction processing skills
- Applied knowledge of retail math and inventory management systems to optimize sales and stock levels
- Developed in-depth product knowledge of Home Depot's offerings, providing expert recommendations to customers
- Operated equipment such as forklifts and pallet jacks to assist with product handling and storage
- Utilized basic computer skills, including MS Office and POS software, to process transactions and track sales data
- Completed safety training and adhered to OSHA regulations to maintain a safe work environment
- Delivered exceptional customer service and resolved conflicts to ensure customer satisfaction
- Employed effective sales techniques, including upselling strategies, to drive revenue growth
- Communicated effectively with customers and colleagues to foster strong working relationships
- Maintained attention to detail and accuracy in processing transactions, ensuring customer satisfaction
- Excelled in time management and multitasking, handling a variety of responsibilities in a fast-paced retail environment
- Demonstrated adaptability and flexibility to meet changing business needs
- Collaborated with coworkers to achieve team goals and deliver outstanding service
- Showcased critical thinking skills to address challenges and resolve customer issues
- Maintained a positive attitude and willingness to learn new skills
- Demonstrated strong organizational skills and the ability to prioritize tasks efficiently
- Dependable and reliable, consistently meeting work schedules and deadlines
Education
Bachelor of Business Administration - Business Administration And Management
Maryland University
College Park, MD05.2002
Skills
- Sales Strategy & Revenue Growth
- Customer Relationship Management (CRM)
- Team Leadership & Motivation
- Negotiation & Closing Deals
- Business Development & Market Expansion
- Process Optimization & Efficiency
- Conflict Resolution & Problem-Solving
- Data-Driven Decision Making
Accomplishments
- Led stores to top sales rankings across multiple regions
- Recognized for outstanding sales performance and leadership
Professional Development
- Continuous hands-on learning in sales strategy, leadership, and business operations
- Attended industry workshops, conferences, and training programs to stay ahead of market trends
Timeline
Pro Paint Specialist
Behr Paint Company
01.2022 - Current
Pro Account Sales Specialist
Lowe's Home Improvement
10.2018 - 01.2022
Pro Account Sales Specialist
The Home Depot
06.2014 - 10.2018
Bachelor of Business Administration - Business Administration And Management
Maryland University