Christine De Leva
Gaithersburg
Summary
Results-driven sales professional with a proven track record of driving revenue growth, optimizing customer experiences, and leading high-performing teams. Possessing an instinctive understanding of sales tactics, customer engagement, and team motivation, brings a passion for problem-solving and strategic planning to every role. Thrives in fast-paced environments, excels in positions that require strong leadership and adaptability.
Overview
11
11
years of professional experience
Work History
Pro Paint Specialist
Behr Paint Company
01.2022 - Current
- Propelled THD, Store 2558 to become the leading sales performer in the Northeast Region for consecutive years.
- Guided this store to also become the #1 in the U.S. for highest Behr Rapid Dry latex caulk sales in a difficult region
- Drove a 12% increase in pro paint sales, the highest increase ever at the largest THD store in the Northeast Region
- Helped this store achieve the Top Sales award for Behr Dynasty Exterior paint on the East Coast for 2023
- Logged quality information from completed activities into Salesforce (CRM tool) for accurate tracking and reporting
- Applied knowledge of products and services to ensure product recommendations and customer orders met all specifications
- Ensured paperwork and delivery documents were properly executed in a timely manner, including handling and maintaining contractor files, jobs, colors, and projects
- Met defined sales goals, metrics, and objectives consistently
- Utilized THD partnerships to promote pro sales growth and enhance overall revenue
- Actively prospect for new professional leads and sales throughout the store to increase business opportunities
- Managed a portfolio of professional business and applied CRM tools and strategies to drive growth
- Advised and trained associates and managers on products, systems, services, and effective engagement with the professional customer
- Achieved maximum quarterly bonus by selling over 5% of my sales plan every single quarter since being hired
Pro Account Sales Specialist
Lowe's Home Improvement
10.2018 - 01.2022
- Secured top honors by exceeding $1M sales goal in the initial year earning a President's Club Badge.
- Managed 25 pro accounts, each spending over $1M yearly
- Demonstrated a consistent ability to surpass sales targets by 20% annually
- Proficient in customer service, product merchandising, and team leadership, ensuring high levels of customer satisfaction
- Applied strong communication skills to foster positive relationships with clients and colleagues
- Leveraged expertise to drive sales and deliver exceptional customer experiences in a dynamic retail setting
- Developed long-term customer relationships, providing exceptional service to meet clients' needs
Pro Account Sales Specialist
The Home Depot
06.2014 - 10.2018
- Recognized as one of the top 5 salespeople in the region and ranked number one in obtaining commercial credit for three consecutive years
- Managed 30 pro accounts, each generating over $1M in yearly sales
- Built and maintained strong relationships with key clients, ensuring repeat business and growth
- Demonstrated excellent cash handling and transaction processing skills
- Applied knowledge of retail math and inventory management systems to optimize sales and stock levels
- Developed in-depth product knowledge of Home Depot's offerings, providing expert recommendations to customers
- Operated equipment such as forklifts and pallet jacks to assist with product handling and storage
- Utilized basic computer skills, including MS Office and POS software, to process transactions and track sales data
- Completed safety training and adhered to OSHA regulations to maintain a safe work environment
- Delivered exceptional customer service and resolved conflicts to ensure customer satisfaction
- Employed effective sales techniques, including upselling strategies, to drive revenue growth
- Communicated effectively with customers and colleagues to foster strong working relationships
- Maintained attention to detail and accuracy in processing transactions, ensuring customer satisfaction
- Excelled in time management and multitasking, handling a variety of responsibilities in a fast-paced retail environment
- Demonstrated adaptability and flexibility to meet changing business needs
- Collaborated with coworkers to achieve team goals and deliver outstanding service
- Showcased critical thinking skills to address challenges and resolve customer issues
- Maintained a positive attitude and willingness to learn new skills
- Demonstrated strong organizational skills and the ability to prioritize tasks efficiently
- Dependable and reliable, consistently meeting work schedules and deadlines
Education
Bachelor of Business Administration - Business Administration And Management
Maryland University
College Park, MD05.2002
Skills
- Sales Strategy & Revenue Growth
- Customer Relationship Management (CRM)
- Team Leadership & Motivation
- Negotiation & Closing Deals
- Business Development & Market Expansion
- Process Optimization & Efficiency
- Conflict Resolution & Problem-Solving
- Data-Driven Decision Making
Accomplishments
- Led stores to top sales rankings across multiple regions
- Recognized for outstanding sales performance and leadership
Professional Development
- Continuous hands-on learning in sales strategy, leadership, and business operations
- Attended industry workshops, conferences, and training programs to stay ahead of market trends
Timeline
Pro Paint Specialist
Behr Paint Company
01.2022 - Current
Pro Account Sales Specialist
Lowe's Home Improvement
10.2018 - 01.2022
Pro Account Sales Specialist
The Home Depot
06.2014 - 10.2018
Bachelor of Business Administration - Business Administration And Management
Maryland University
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