Christine Dellop-Samuels
Baltimore
Summary
Dynamic health advisor with extensive experience at UnitedHealthcare, excelling in client relationship management and problem-solving. Proven ability to educate clients on insurance options, enhancing decision-making and satisfaction. Skilled in analytical thinking and multitasking, effectively managing complex caseloads while fostering trust and advocacy throughout the healthcare journey.
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Plan Advisor-UMR GEHA
UnitedHealthcare
01.2025 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Provided comprehensive customer service to drive client satisfaction.
- Educated clients about health insurance coverage options, benefits and costs.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
Digital Advocate Health Advisor-USP
UnitedHealthcare
11.2023 - 01.2025
- Maintained full and current understanding of available plans, products and services.
- Assisted individuals, families and small businesses with acquiring health, vision, life and dental insurance.
- Resolved problems related to benefits, eligibility and claims.
- Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
Advocate Health Advisor
UnitedHealthcare
08.2022 - 11.2023
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
- Educated patients on their rights within the healthcare system, empowering them to take control of their treatment and advocate for themselves when necessary.
- Coordinated with medical professionals to ensure timely access to appropriate care for patients in need of specialized services.
- Increased client trust through consistent support, advocacy, and proactive problem-solving during their healthcare journey.
- Maintained full and current understanding of available plans, products and services.
- Helped members navigate enrollment process and choose appropriate options.
- Provided information such as copay and premium details, pre-approval procedures and available products.
Education
Associate's Degree in Hospitality And Tourism - Hospitality And Tourism Management
Montego Bay Community College
Jamaica11-2010
Skills
- Analytical thinking
- Time management
- Critical thinking
- Written communication
- Decision-making
- Training and mentoring
- Problem-solving
- Relationship building
- Customer service
- Active listening
- Product knowledge
- Client relationship management
- Risk assessment
- Multitasking
Timeline
Plan Advisor-UMR GEHA
UnitedHealthcare
01.2025 - Current
Digital Advocate Health Advisor-USP
UnitedHealthcare
11.2023 - 01.2025
Advocate Health Advisor
UnitedHealthcare
08.2022 - 11.2023
Associate's Degree in Hospitality And Tourism - Hospitality And Tourism Management
Montego Bay Community College
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