Christine Dunstan
Berlin
Summary
Dynamic hospitality professional with 20+ years of experience spanning advertising, catering, event and marketing sales, bar management, bartending, and sales coordination. Proven ability to drive revenue, build client relationships and rapport, execute seamless events, and lead high-performing teams. Skilled in menu development, contract management and negotiation, upselling, staff training, and delivering exceptional guest experiences. Known for multitasking in fast-paced environments, optimizing operations, and exceeding sales and service goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sales Coordinator and Catering Sales Manager
Residence Inn By Marriot
05.2020 - Current
- Work with F&B Director, Chef(s), Sales Director and group point of contact to execute event setups, meals, execution, staff and budgeting for all events from as small as 10 people to as large as 800 people.
- Proven track record of increasing revenue through strategic planning, exceptional customer service and effective relationship management.
- Develop and maintain relationships with clients, ensuring exceptional service and repeat business.
- Prepare and assist in preparing proposals and contracts, ensuring compliance with company policies.
- Meet and exceed all performance goals each year, even in covid restriction years, while staying under or within department budget.
- Coordinate sales activities and support marketing initiatives to enhance customer engagement.
- Streamline communication between sales team and other departments to improve workflow efficiency.
- Manage inventory levels and ensure timely replenishment of promotional materials for events.
- Develop training materials for new hires, enhancing understanding of sales processes and tools.
Salesperson
Variety of Employers
09.2004 - Current
- Proven ability to cultivate strong client relationships, generate repeat business and drive revenue growth.
- Analyzed market trends to identify new business opportunities and target demographics.
- Expert in negotiating contracts, closing high-value deals, and delivering customized event and service solutions.
- Skilled at identifying client needs, presenting compelling proposals and maximizing all upsell opportunities without the customer ever feeling "pressured".
- Known for exceptional communication, consultative selling, and a service-driven approach that enhances customer satisfaction.
- Consistently exceeding sales targets through strong product knowledge, problem-solving, creative thinking and proactive follow-up.
- Trained and mentored junior staff on product knowledge and sales techniques.
Education
Bachelor of Science - Mass Communication - Advertising, Marketing & PR
Towson University
Baltimore, MDBachelor of Science - Communication Studies - Branch Off Psychology
Towson University
Baltimore, MDSkills
- Customer communication and relationship building
- Goals and performance
- Strong enthusiasm
- Exceptional leader
- Sales strategy development
- Managerial skills
- Analytical thinking
- Prospecting skills
- Recordkeeping
- Data Entry
- 58WPM
Certification
- TIPS On-Premise Alcohol Server Certified - Expires 2/22/28
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Coordinator and Catering Sales Manager
Residence Inn By Marriot
05.2020 - Current
Salesperson
Variety of Employers
09.2004 - Current
Bachelor of Science - Mass Communication - Advertising, Marketing & PR
Towson University
Bachelor of Science - Communication Studies - Branch Off Psychology
Towson University
Hearst Eagle Award Winner 2010
- Annually, each station within Hearst honors 1 AE with the coveted Eagle Award. The criteria for winning include: performance towards all assigned revenue goals and overall excellence in all aspects of the AE position, leadership, teamwork & creativity.
- First AE at WIYY-98 Rock to obtain the Eagle Award in the first 15 months of employment and still hold the record today.