CHRISTINE FOY
Glen Burnie,MD
Summary
Business & Treasury Analyst with 4+ years of analyst experience (12+ total) in cash forecasting & liquidity management, variance analysis & KPI reporting, and policy/SOP governance across the staffing, tech, insurance, aviation, and public-sector industries. Partner with banks and cross-functional teams to manage daily cash positions, build short- and long-term cash-flow forecasts, monitor debt and investment activity, and mitigate interest-rate, FX, and counterparty risks in alignment with policy and regulatory requirements. Drive business outcomes by translating user needs into requirements, performing cost-benefit assessments and variance analyses, and updating policies and procedures to improve process reliability and decision quality. Known for clear stakeholder communication, disciplined execution, and delivering actionable insights that support liquidity, working-capital health, and enterprise objectives.
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Client Service Specialist
Linq
Baltimore, MD
10.2024 - 10.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Treasury Analyst
Allegis Group
Hanover, MD
02.2023 - 10.2024
- Manage daily cash positions, prepare and analyze short- and long-term cash flow forecasts, and ensure optimal liquidity across multiple accounts to support operational and investment objectives.
- Build and maintain banking relationships while negotiating fees, interest rates, and account structures to reduce financial costs and maximize returns on excess funds.
- Conduct comprehensive variance analyses of forecasted vs. actual cash flows, identifying key drivers, developing insights, and presenting findings to senior leadership for strategic planning.
- Assist in managing the corporate debt portfolio, including refinancing strategies, issuance planning, and compliance with debt covenants to maintain favorable credit terms.
- Develop and implement financial risk mitigation strategies, including hedging activities for exposure to interest rate, FX, and counterparty risks, ensuring alignment with governance and control policies.
- Produce monthly, quarterly, and ad hoc treasury performance reports summarizing liquidity, investment returns, and debt status, providing actionable insights to executive stakeholders.
- Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
- Improved emergency resolution processes to save time.
- Created financial strategies to optimize portfolio performance and reduce risk.
Business Analyst
Linq
Baltimore, MD
06.2021 - 02.2023
- Led business requirements gathering and translated user needs into detailed functional specifications, driving technology enhancements and process improvements across multiple business units.
- Conducted comprehensive variance analyses comparing actual vs. forecasted results, delivering actionable insights that guided strategic decision-making and budget alignment.
- Generated $200K+ in additional revenue by analyzing account data, identifying profitability gaps, and recommending optimized pricing and operational strategies.
- Collaborated cross-functionally with Finance, Operations, and IT teams to improve data accuracy, reporting efficiency, and KPI monitoring for leadership dashboards and executive reviews.
- Developed and updated standard operating procedures (SOPs), employee manuals, and policy documentation to ensure compliance with regulatory changes and internal governance standards.
- Coordinated multi-site communication through onsite meetings, email campaigns, and conference calls, streamlining stakeholder engagement across geographically distributed teams.
- Researched and analyzed industry trends, regulatory impacts, and emerging business requirements, preparing recommendations to align organizational practices with evolving market conditions.
- Partnered with subject matter experts to identify process inefficiencies, design workflow enhancements, and support the adoption of automation and reporting tools that reduced manual effort.
Property Fields Claims Adjuster II
Liberty Mutual Insurance
Rockville, MD
05.2019 - 06.2021
- Conducted comprehensive financial and damage assessments by reviewing claims, calculating repair costs, and determining coverage levels, ensuring compliance with policy terms and company guidelines.
- Performed data-driven evaluations of claims trends and variances to support risk analysis, process improvement, and decision-making strategies for senior leadership.
- Collaborated with cross-functional teams, including underwriting, finance, and legal departments, to resolve complex claim scenarios while maintaining cost efficiency and policy compliance.
- Prepared and analyzed detailed claims reports, production summaries, and performance metrics to identify operational patterns, minimize losses, and improve claims cycle times.
- Managed sensitive client data and ensured strict adherence to regulatory and compliance standards, supporting internal audits and contributing to overall process integrity.
- Partnered with internal teams to identify workflow inefficiencies, propose solutions, and enhance the accuracy of reporting frameworks and documentation practices.
- Directed claims negotiations within allowable limit of $500,000 and supported successful litigations for advanced issues.
Customer Service Lead
Southwest Airlines
Arlington, VA
10.2015 - 05.2019
- Supervised daily customer service operations, monitored performance metrics, and implemented process improvements that increased service efficiency and supported department KPIs.
- Managed escalated service issues, analyzed root causes, and collaborated with cross-functional teams to design resolution strategies that improved customer satisfaction and operational workflows.
- Trained and coached new hires on policies, procedures, and performance standards, while tracking productivity metrics to evaluate effectiveness and ensure consistent service delivery.
- Collaborated with operations, finance, and ground support teams to coordinate flight schedules, optimize resource allocation, and improve on-time performance metrics.
- Partnered with leadership teams to review service performance dashboards, assess efficiency gaps, and provide actionable recommendations for reducing delays and improving overall department KPIs.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Greeted customers and listened closely to problems described to determine solutions.
Administrative Assistant
Springfield Public Schools
Springfield, MA
09.2012 - 06.2015
- Managed and maintained multiple calendars, financial reports, and data records, ensuring accuracy, compliance, and timely preparation of meeting materials and executive documentation.
- Prepared attendance reports, tracked student data, and communicated key updates to parents, faculty, and administrators to ensure policy alignment and accurate reporting.
- Coordinated communications between teachers, parents, and district leaders, demonstrating effective stakeholder management and facilitating smooth information flow across departments.
- Assisted with special projects and data-driven initiatives, gathering information, compiling reports, and recommending process improvements to enhance administrative workflows.
- Supported testing and evaluation procedures by serving as a proctor, maintaining strict adherence to data confidentiality and reporting standards.
- Maintained inventory of office supplies and placed orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Arts (BA) - Business Administration; Concentration in Accounting
Bowie State University
Bowie, MD05.2019
Associate of Arts (AA) - Business Administration
Holyoke Community College
Holyoke, MA05.2015
Skills
- Financial forecasting expertise
- Financial liquidity oversight
- Variance Analysis
- Financial Risk Mitigation
- Liquidity management expertise
- Bank Relationship Management
- Investment Portfolio Monitoring
- Debt Compliance & Reporting
- Business Process Improvement
- Requirements Gathering
- Cost-Benefit Analysis
- Policy & SOP Governance
- Cross-Functional Collaboration
- Data Management & Reporting
- Strategic development
Certification
Accredited: Claims Adjuster | University of Central Florida
ADDITIONAL INFORMATION
Technical Skills: Microsoft Excel (Advanced), Power BI, SQL, SAP, Tableau
Timeline
Senior Client Service Specialist
Linq
10.2024 - 10.2025
Treasury Analyst
Allegis Group
02.2023 - 10.2024
Business Analyst
Linq
06.2021 - 02.2023
Property Fields Claims Adjuster II
Liberty Mutual Insurance
05.2019 - 06.2021
Customer Service Lead
Southwest Airlines
10.2015 - 05.2019
Administrative Assistant
Springfield Public Schools
09.2012 - 06.2015
Bachelor of Arts (BA) - Business Administration; Concentration in Accounting
Bowie State University
Associate of Arts (AA) - Business Administration
Holyoke Community College