Jessica Bowden
Rising Sun
Summary
Authorized to work in the US for any employer
Experienced with property management and tenant relations, ensuring smooth leasing processes. Utilizes effective communication and negotiation skills to maintain tenant satisfaction. Track record of strong organizational abilities and problem-solving skills.
Professional leasing professional prepared for success in property management roles. Extensive experience in tenant relations and lease negotiations, ensuring high occupancy and tenant satisfaction. Focused on team collaboration and adaptability, consistently delivering reliable and flexible service. Skilled in communication and conflict resolution.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Agent
Limitless Property Management
05.2022 - Current
- Schedule showings and give tours and process the application and verifications.
- Oversee over 300 properties; take calls and input work orders and coordinate with contractors and tenants.
- Complete section 8 housing packets and renewals.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
- Participated in property inspections to prepare for move-ins and move-outs.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Used Yardi to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Boosted occupancy rates by developing strong relationships with local businesses and promoting referrals.
Property Manager
The Severn Companies
01.2021 - 09.2021
- Managed 122 units in total.
- Was responsible for filling 23 units upon hire.
- Aggressively collected rent and kept detailed records of tenants ledgers.
- Completed all annual recertifications and move in while fulfilling Tax Credit rules.
- Maintained the bills for the property.
- Supervised maintenance and worked productively to get work orders and inspections completed in a timely manner.
- Was responsible for tours and aiding in all marketing sources.
- Organized and ran open houses to potential renters.
- Conducted follow ups with leads promptly.
- Conducted tours and managed Open House.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with legal counsel to resolve tenant disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Community Manager
Conifer LLC
07.2019 - 11.2020
- Oversaw maintenance and 121 units.
- Conducted regular property inspections (inside and out) to identify necessary maintenance, repairs and capital improvements.
- Conducted property tours for prospective tenants.
- Processed applicants, complying with HUD, Fair Housing (tax credit) and resident selection criteria and completed lease renewals.
- Productively enforced occupancy policies contacted tenants in violation of policies to resolve violations.
- Verified income, assets and completed calculation worksheets.
- Maintained accurate tenant files, paper and electronically.
- Responsible for collection of all rental fees and deposits.
- Conducted all move in and move outs.
- Responded to tenant needs and coordinated with maintenance to resolve problems and complete work orders.
- Sourced and selected contractors to perform necessary projects and accurately process their invoices ensuring that payments are received on time.
- Personally, responsible for preparing variance report explanations, A/R reports and month end reports.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Conducted surveys to gauge community needs, using insights to guide development of new programs and services.
Store Manager
Dollar General
09.2014 - 07.2019
- Supervised 6-8 full and part time employees and processed payroll, deposits and billing expenses for the store.
- Responsible for receiving all merchandise and store inventory.
- In charge of daily operations and keep customer service scores above quota.
- Guided all store resets and monitored and ensured compliance with policies and regulations.
- Interviewed, hired, and trained all staff members.
- Designed and implemented effective marketing initiatives for sales.
Education
Online College - Early Childhood Education
Rasmussen College
03.2012
Skills
- Budgeting
- Boston Post
- LIHTC
- Microsoft Word
- Property Leasing
- Management
- Section 8
- Property Management
- TCS Certified
- Fair Housing Regulations
- Microsoft Outlook
- Yardi
- Office Management
- Buildium
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Move-in coordination
- Lease preparation
- Background checks
- Property tours
- Property management
- Property reporting
- Lease oversight
- Fair housing policies
- Event planning
- Local market awareness
- Eviction procedures
- Prospecting assistance
- Administrative support
- Issue escalation
- Staff management
- Client needs assessment
- Fair housing regulations
- Rent collection
- Property tours and inspections
- Application processing
- Team building
- Tenant screening
- Real estate
- Lease administration
- Landlord relations
- Lease renewals
- Application management
- Relationship building
- Application verification
- Flexible schedule
- Unit inspection
- Reporting and correspondence
- Fair housing compliance
- Resident assistance
Certification
Tax Credit Specialist, Present
Personal Information
Authorized To Work: US for any employer
Timeline
Leasing Agent
Limitless Property Management
05.2022 - Current
Property Manager
The Severn Companies
01.2021 - 09.2021
Community Manager
Conifer LLC
07.2019 - 11.2020
Store Manager
Dollar General
09.2014 - 07.2019
Online College - Early Childhood Education
Rasmussen College
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