Christine Lewis
Essex
Summary
Dynamic Retail Sales Manager with a proven track record at Torrid, excelling in customer service and conflict resolution. Skilled in inventory management and employee training, I use team collaboration to drive sales and enhance customer engagement. Recognized for planning successful promotional events that boost store performance and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Retail Sales Manager
Torrid
Baltimore
09.2023 - 08.2025
- Monitored employee performance and provided feedback to improve productivity.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Collaborated with team members to develop creative solutions for challenges.
- Provided guidance to staff members regarding operational procedures.
- Resolved conflicts between customers and staff members in a professional manner.
- Planned promotional events such as in-store discounts or special offers.
Dietary Aide
Cambridge House Of Maryville
Maryville
03.2022 - 05.2022
- Maintained a safe working environment by following all safety protocols.
- Greeted visitors entering the kitchen area, provided them with information about services offered, and directed them accordingly.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Prepared and served meals according to dietary guidelines.
Sales Associate
Ollies Bargain Outlet
Baltimore
05.2021 - 07.2021
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Processed credit card transactions quickly and securely.
- Maintained cleanliness of store environment including floors, windows, displays.
Restaurant Hostess
Olive Garden
Baltimore
10.2018 - 04.2020
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Assisted with setting up banquet rooms for special events.
- Managed reservations, waitlists, and special requests for large parties.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Greeted customers and escorted them to their tables.
Education
High School Diploma -
Kenwood Highschool
Essex, MD06-2020
Skills
- Inventory management
- Visual merchandising
- Customer service
- Conflict resolution
- Employee training
- Team collaboration
- Cash handling
- Team building
- Management
- Retail operations
- Store opening and closing
- Customer engagement
Timeline
Retail Sales Manager
Torrid
09.2023 - 08.2025
Dietary Aide
Cambridge House Of Maryville
03.2022 - 05.2022
Sales Associate
Ollies Bargain Outlet
05.2021 - 07.2021
Restaurant Hostess
Olive Garden
10.2018 - 04.2020
High School Diploma -
Kenwood Highschool