Christine M Bryant
Worton
Summary
Experienced healthcare professional with over 30 years of experience in patient services, revenue cycle support, intake coordination, and client relations. Skilled at managing high-volume communications, resolving complex issues, coordinating multidisciplinary teams, and delivering exceptional customer service. Recognized for strong analytical abilities, attention to detail, and commitment to improving patient experiences and operational efficiency.
Overview
14
14
years of professional experience
Work History
Intake Coordinator
Lifestance Health
Worton, MD
12.2024 - Current
- Manage high-volume inbound and outbound phone calls, emails, faxes, chat, and voicemail communications while maintaining exceptional customer service.
- Coordinate patient scheduling and provider matching to ensure appropriate placement based on clinical and operational needs.
- Identify scheduling trends and patient access barriers and communicate findings to Intake leadership.
- Collaborate with Practice Operations and clinical teams to resolve patient concerns and improve scheduling efficiency.
- Maintain accurate patient documentation while adhering to HIPAA and organizational standards.
Practice Coordinator
Lifestance Health
Rehoboth Beach, DE
11.2023 - 12.2024
- Coordinated daily front office operations for a busy behavioral health practice.
- Managed patient check-in/check-out, appointment scheduling, insurance verification, and copay collection.
- Ensured accurate demographic and insurance information to support timely billing and patient care.
- Assisted providers and patients with scheduling issues while maintaining a positive patient experience.
Hospital Analyst
HBCS
New Castle, DE
09.2012 - 11.2017
- Served as the primary liaison between hospital clients, client managers, and internal support teams.
- Resolved complex account discrepancies, payment issues, adjustments, and billing disputes.
- Analyzed financial accounts to ensure accuracy and compliance with client expectations.
- Collaborated across departments to improve workflow and resolve revenue cycle issues.
- Delivered timely solutions while maintaining strong client relationships.
Education
High School Diploma - Massage Therapy Program
Academy of Massage and Bodywork
High School Diploma - undefined
Skills
- Medical Terminology
- Patient Intake & Scheduling
- Customer Service Excellence
- Electronic Health Records (EHR)
- Insurance Verification
- Revenue Cycle Support
- Conflict Resolution
- Analytical & Critical Thinking
- Problem Solving
- Call Center Operations
- Data Entry & Documentation
- Clerical & Office Management
Timeline
Intake Coordinator
Lifestance Health
12.2024 - Current
Practice Coordinator
Lifestance Health
11.2023 - 12.2024
Hospital Analyst
HBCS
09.2012 - 11.2017
High School Diploma - undefined
High School Diploma - Massage Therapy Program
Academy of Massage and Bodywork