Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Baugher

Silver Spring

Summary

Dynamic Store Manager with a proven track record at SUPERPAWN Inc., excelling in operational efficiency and team leadership. Expert in inventory control and promotional planning, I fostered customer relationships that significantly boosted satisfaction ratings. Adept at training staff and enhancing sales through strategic merchandising, driving profitability in fast-paced environments. Analytical problem-solver with proven team building and management success.

Overview

10
10
years of professional experience

Work History

Store Manager

SUPERPAWN Inc.
06.2018 - Current
  • Created collateral based loans contracts.
  • Negotiated the purchase of inventory with the intent to sell the acquired product(s) for profit.
  • Built long-term relationships with customers to promote continued, returning business.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Store Manager

Town Hall Liquors and Bar
09.2015 - 01.2018
  • Supervised guests at front counter, answering questions regarding products.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Interacted well with customers to build connections and nurture relationships.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.

Education

Business Management

East Carolina University
Greenville, NC

Criminal Justice

Montgomery College
Rockville, MD

High School Diploma -

DeMatha Catholic High School
Hyattsville
05-2012

Skills

  • Hourly shift management
  • Promotional planning
  • Store operations oversight
  • Operational efficiency
  • Advertising and marketing through special events or functions and partnering with other organizations
  • Product merchandising
  • Team building and leadership
  • Employee supervision and motivation
  • Creating different avenues
  • Work Planning and Prioritization
  • Inventory control
  • Performance reviews

Timeline

Store Manager

SUPERPAWN Inc.
06.2018 - Current

Store Manager

Town Hall Liquors and Bar
09.2015 - 01.2018

Business Management

East Carolina University

Criminal Justice

Montgomery College

High School Diploma -

DeMatha Catholic High School

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Christopher Baugher