Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christopher Burton

Pasadena

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations across various roles. Excelled in financial management and customer service, achieving significant client retention and referrals. Skilled in Microsoft Office and adept at operating production equipment, consistently delivering results beyond employer expectations. Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision.

Overview

17
17
years of professional experience

Work History

Technician

Jiffy Lube Live
Millersville
02.2025 - Current
  • Conducted preventive maintenance procedures according to established schedules.
  • Operated specialized diagnostic tools used to identify system faults.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Replaced defective components or parts as needed.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Tested and calibrated instruments to ensure accuracy and reliability of data.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.

Owner

CK_Burton_Photography
02.2008 - Current

Managed day-to-day business operations.

Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Consulted with customers to assess needs and propose optimal solutions.

Take photos requested by clients specifications for weddings, funerals, photo shoots and other events

Production

Pizza Hut
Gambrills
03.2024 - 09.2024

Cook pizzas and other food products according to customers specifications.

Stock the store with food and supplies

Handled production line documentation for waste, downtime and output.

Make sure dishes are washed throughout the shift

Customer Service Advisor

Jiffy Lube
02.2022 - 11.2023

Enhanced customer satisfaction by addressing and resolving issues in a timely manner.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Responded to customer calls and emails to answer questions about products and services.

Responded to customer needs through competent customer service and prompt problem-solving.

Drain old oil and replace it with new oil

Make sure shop was maintained and kept clean

Developed rapport with customers, fostering long-term relationships and repeat business.

Resolved concerns with products or services to help with retention and drive sales.

Administrative Assistant

Integrity HVAC
03.2010 - 12.2019

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.

Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

No Degree - Information Technology

University of Phoenix
Tempe, AZ
05.2026

High School Diploma -

Washington Lee High School
Arlington,VA
06.1997

Skills

Financial report production

Equipment maintenance

Typing 55 WPM

Customer Service

Microsoft Office

Production Equipment Operation

Preventive maintenance

Customer engagement

Data entry

Technical support

Effective communication

Problem solving

Timeline

Technician

Jiffy Lube Live
02.2025 - Current

Production

Pizza Hut
03.2024 - 09.2024

Customer Service Advisor

Jiffy Lube
02.2022 - 11.2023

Administrative Assistant

Integrity HVAC
03.2010 - 12.2019

Owner

CK_Burton_Photography
02.2008 - Current

No Degree - Information Technology

University of Phoenix

High School Diploma -

Washington Lee High School
Christopher Burton