Dedicated professional with extensive experience in customer service and inventory management. Proven ability to collaborate with team members and implement efficient processes that improve service delivery and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Stocker
Fishpaws Market Place
08.2025 - 02.2026
Stocked shelves efficiently to maintain product availability and enhance customer experience.
Organized inventory displays to improve visibility and accessibility of merchandise.
Assisted in unloading shipments and verifying accuracy of incoming products.
Monitored stock levels regularly, reporting discrepancies to management for prompt resolution.
Maintained cleanliness and organization of storage areas to comply with safety standards.
Collaborated with team members to ensure timely restocking of high-demand items.
Engaged with customers, answering product inquiries and providing assistance as needed.
Assistant Manager
Domino's Pizza
11.2021 - 09.2024
Oversaw daily operations to ensure efficient service delivery and customer satisfaction.
Trained and mentored staff on best practices for food safety and quality standards.
Implemented inventory control measures to minimize waste and optimize supply chain processes.
Analyzed performance metrics to identify areas for operational improvement and implement solutions.
Ensured compliance with health regulations through regular inspections and staff training sessions.
Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Domino's Pizza
02.2018 - 11.2021
Resolved customer inquiries and complaints efficiently to enhance satisfaction levels.
Processed orders accurately using POS systems to ensure timely delivery.
Trained new team members on customer service protocols and operational procedures.
Implemented process improvements that reduced order handling time significantly.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Annapolis Canoe and Kayak
06.2013 - 10.2013
Handled Canoe and Kayak deployment and provided customers with a pleasant and safe experience.
Assisted in inventory management to maintain optimal stock levels for peak times.
Collaborated with team members to streamline communication and improve service quality.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.