- Playing Sports
- Participate in basketball and weekly gym visits, as recreational activities to maintain physical fitness
- Fashion and Style
- Watching Movies and TV Shows
- Music
- I like working with my hands and fixing things
- Video Gaming
- Strategy Games
- Team Sports
- Graphic Design
- Digital Art and Animation
- Video Game Design
Christopher Easley
Upper Marlboro
Summary
Proven leader in the hospitality sector, notably at Jaspers, where I enhanced team productivity and customer satisfaction through exceptional service excellence and effective staff supervision. Skilled in conflict resolution and adaptability, I significantly improved workplace morale and efficiency, fostering a positive and dynamic work environment.
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Jaspers
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Motivated staff to perform at peak efficiency and quality.
Server
Jaspers
06.2021 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Chilis's Bar and Grill
05.2017 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
No Degree - Communications And Media Broadcasting
Prince George's Community College
Upper Marlboro, MDSkills
- Service Excellence
- Revenue Processing
- Collaborative Team Guidance
- Informed Decision-Making
- Customer relations
- Staff training and development
- Staff supervision
- Workload management
- Conflict resolution
- Customer rapport
- Workplace safety compliance
- Verbal and written communication
- Adaptability and flexibility
Interests
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Career advancementWork-life balanceFlexible work hours401k matchHealthcare benefitsPaid sick leaveWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Languages
English
Accomplishments
- Achieved lead server for shifts through effectively helping with making sure my responsibilities and job were done correctly.
- Achieved promotion in one year from server to manager after showing reliability, leadership, and ability to be prompt.
- Supervised team of 15 to 18 staff members on a nightly basis.
Timeline
Assistant Manager
Jaspers
09.2022 - Current
Server
Jaspers
06.2021 - 09.2022
Server
Chilis's Bar and Grill
05.2017 - 04.2021
No Degree - Communications And Media Broadcasting
Prince George's Community College
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