Christopher Gaughan

• Consistently met high-quality standards for all completed work while adhering to established timelines, ensuring client satisfaction with final results.
• Contributed to a safer working environment through strict adherence to safety protocols, guidelines, and regulations.
• Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
• Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.

I was employed as a Generalist service tech. My tasks included repair and service of all major appliance as well as heating and air conditioners. I was required to maintain a parts inventory in the service van and a general ledger documenting payment types.

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

I employed as a test tech to Build, design and align RF products for the military as well as the FAA

• Implemented comprehensive test plans to evaluate product functionality, safety, and performance according to industry standards.
• Enhanced product quality by conducting thorough tests on electronic components and systems.
• Provided recommendations for improvements in assembly or testing procedures.

As a field engineer I was trained to install and maintain sensors used in the pulp paper and plastics industries.

• Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
• Identified major issues that could arise and provided solutions for these problems.
• Reduced downtime with proactive maintenance and regular equipment inspections.
• Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
• Applied expertise in comprehensive root cause failure analysis.
• Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
• Fostered strong client relationships, offering personalized solutions to unique engineering challenges.

I was the service manager of a large service center in the north east market area. I supervised a dozen bench techs and three appliance technicians and four delivery drivers. I would schedule work loads and well as delivery schedules. I was the contact person for 30 plus stores in the rental industry.

• Resolved customer complaints in professional and timely manner.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Implemented strategies to increase customer service satisfaction ratings.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.

I was originally hired as an circuit board assembler, in less than a year I was promoted to an assistant production supervisor on our first shift line. Less than a year later I was promoted to production supervisor on our second shift line. I was also the facility solder instructor for the MIL spec454-J requirements. At peak production I had over 100 union operators the I directed on a daily basis

• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Improved product quality by monitoring production processes, conducting inspections, and initiating corrective actions as needed.
• Trained staff of direct labor employees to perform assembly and manufacture of specified products.
• Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
• Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
• Contributed to continuous improvement efforts by identifying opportunities for process enhancements and recommending appropriate solutions for implementation.
• Created an inclusive work culture that encouraged collaboration and open communication among staff members at all levels within the organization.
• Enhanced production line efficiency, introducing automation tools where appropriate.
• Supervised ongoing daily production phases.
• Monitored daily and weekly key performance indicators to maintain on-track status.