Summary
Overview
Work History
Education
Skills
Skills
Timeline
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Christopher Lafontant

Middletown

Summary

Empathetic professional in customer service, known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

6
6
years of professional experience

Work History

Phone Sales Representative

Apex Media Solutions
PORT ST LUCIE
02.2025 - 04.2025
  • Developed relationships with customers in order to increase sales opportunities.
  • Documented sales call data in company software.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Utilized a consultative sales approach to identify customer's wants and needs, then recommended products accordingly.
  • Generated leads through cold calling techniques.

Branch Banker (DMLO)

PNC Bank
03.2024 - 12.2024
  • Assisted customers with banking transactions to enhance client satisfaction.
  • Conducted account reviews for identifying upsell opportunities.
  • Improved customer engagement by offering personalized financial advice.
  • Managed daily cash flow operations, ensuring operational efficiency.
  • Strengthened customer relationships, fostering loyalty and retention.
  • Processed loan applications to facilitate customer financial goals.

Customer Service Representative/Cashier

Community Choice Financial
11.2021 - 02.2023
  • Tasked with Processing Loans and cashing checks for repeat customers who had a account with us
  • Tasked with aiding customers in paying bills, sending Western Unions, and creating money orders on a ongoing basis
  • Made phone calls to build relationships with regular customers, inactivate customers and those who had trouble paying back loans or bounce checks
  • In charge of keeping cleanliness of the store
  • Ensured that customers got excellent customer service and left the store satisfied to where they returned and recommended us to friends and coworkers

Customer Service Representative

Lowe's Home Improvement
09.2020 - 10.2021
  • Tasked with handling customer concerns and transactions
  • Worked at cash register
  • In charge of maintaining the cleanliness of the work area
  • Engaging with customers to assist on finding a solution to their issues, or sending them to the right people
  • Handling returns, bill payments, scheduling pickups, order management, tax enrollment, credit card applications, installation sign up, delivery updates
  • Requested around the desk to diffuse most customer situations and assist other associates

Cashier

Chick-fil-A
09.2019 - 03.2020
  • Placed in different stations to operate and make sure business moved at a fast pace
  • Ensured that customers were satisfied and served at the best quality given
  • In charge of maintaining cleanliness of the area
  • Worked at cash register
  • Worked outside to ensure customers got their orders quickly and drove off satisfied

Education

Associate of Science - Psychology

Liberty University
Lynchburg, VA
05-2020

Associate in Liberal Arts -

Hood College
Frederick, MD
01.2018

Skills

  • Sales techniques
  • Customer relationship management
  • Lead generation
  • Consultative selling
  • Sales data documentation
  • Financial product knowledge

Skills

  • Years of experience in Customer Service, ability to interact with all kind of people and provide great service

Timeline

Phone Sales Representative

Apex Media Solutions
02.2025 - 04.2025

Branch Banker (DMLO)

PNC Bank
03.2024 - 12.2024

Customer Service Representative/Cashier

Community Choice Financial
11.2021 - 02.2023

Customer Service Representative

Lowe's Home Improvement
09.2020 - 10.2021

Cashier

Chick-fil-A
09.2019 - 03.2020

Associate of Science - Psychology

Liberty University

Associate in Liberal Arts -

Hood College

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Christopher Lafontant