Christopher Lee
Baltimore
Summary
Results-oriented Sales Consultant who brings exceptional record of accomplishment in exceeding sales, service, and performance targets. In-depth understanding of products, services, and market conditions. High-energy team player committed to leveraging abilities to improve sales numbers and company success.
Overview
7
7
years of professional experience
Work History
Product Specialist
Koons Kia Of Baltimore
12.2023 - Current
- Developed and maintained strong customer relationships, leading to repeat business and referrals.
- Ranked in the top 3 for sales performance as a new representative within the first few months.
- Delivered tailored product presentations and provided expert guidance to customers, resulting in increased sales and customer satisfaction.
- Collaborated with the sales team to achieve and exceed monthly targets.
- Utilized CRM tools to track customer interactions and sales activities, ensuring a seamless customer experience.
Solutions Analyst
Nauticon Office Solutions
03.2023 - 11.2023
- Opened and closed new business opportunities within robust geographic territory
- Prospected with existing and new clients
- Achieved established activity, pipeline, sales process, and sales quota targets
- Identified opportunities and pain points, conducted needs assessments
- Prepared recommendations and proposals
- Traveled to businesses or other organizations
Sales Consultant
CarMax
08.2017 - 01.2023
- Provided exceptional service throughout the customers experience
- Communicated effectively both in-person and over the phone to discover the customers wants and needs
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives
- Communicated with a diverse range of customers to discover their situation and making tailored recommendations, leading to over 800 vehicles sold
- Maintained a working knowledge of CarMax products and appropriately recommending them to customers
- Built and maintained strong relationships and demonstrating excellent teamwork
- Analyzed metrics to identify areas of opportunity for store improvement including warranty penetration, sales conversion rates, customer surveys, and FBS usage
Education
Bachelor of Arts - Economics
University of Maryland
College Park, MD12.2018
Skills
- Product and service knowledge
- Network development
- Sales and Marketing
- Customer Relations
- Interpersonal communication skills
- SalesForce
- MS Office
Accomplishments
- Carmax Diamond Presidents Club Member
- Ranked #1 nationally in customer service reviews January 2022
- Store Champion
Timeline
Product Specialist
Koons Kia Of Baltimore
12.2023 - Current
Solutions Analyst
Nauticon Office Solutions
03.2023 - 11.2023
Sales Consultant
CarMax
08.2017 - 01.2023
Bachelor of Arts - Economics
University of Maryland
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