Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Christopher Mejia

Christopher Mejia

Frederick,MD

Summary

Experienced HR/Operations Specialist with a high emotional quotient who is adept at aligning HR initiatives with organizational goals. Skilled in streamlining processes, maintaining records, and enhancing technology tools. Proactive problem-solver with a knack for employee support, relationship cultivation, and vendor management. Passionate about fostering collaboration and driving operational excellence.

Overview

16
16
years of professional experience

Work History

HR and Operations Specialist

Third Sector Capital Partners, Inc
03.2021 - Current
  • Collaborate with HR/Operations and leadership to develop and implement initiatives supporting company goals
  • Maintain accurate HR records and update employee information in the HR system
  • Organize job interviews and assessments, ensuring smooth hiring processes
  • Assist in onboarding new hires, conducting orientation sessions, and completing necessary paperwork
  • Coordinate with external IT support to procure, set up, and provide basic tech support for company technology and subscriptions
  • Optimize organizational technology tools and resources, making improvement recommendations
  • Oversee software subscriptions, including user accounts, renewals, and billing
  • Manage policy renewals, updates, claims, and insurance requests in collaboration with the Director of Operations
  • Liaise with corporate insurance brokers, ensuring timely renewal, updates, and billing for all policies
  • Support remote workplace operations, managing virtual mailbox, phone line, and office sublease invoices
  • Provide administrative support for employee benefits programs and resolve inquiries promptly
  • Identify areas for improvement and growth within Operations, providing input on the annual Operations plan and budget
  • Support organizational technology tools and resources, including HRIS, ATS, and LMS, making recommendations for improvements

System Support Specialist

Experient, Inc (Maritz Global Events)
10.2019 - 07.2020
  • Oversaw the ordering of equipment, equipment inventory, and shipment tracking for 200+ events annually
  • Setup, test, and troubleshoot software
  • Workedd adjacently with various departments to ensure that equipment is ordered correctly and deadlines are met
  • Collaborate with vendor to make sure that the needs of our clients, onsite and project managers are met successfully
  • Responsible for management of the department budget; totaling $1.5M annually and forecast equipment and inventory needs throughout the year
  • Partnered with accounting department to ensure that invoices are paid to the vendor and that refunds are processed for customers
  • Coordinated shipments between convention centers and hotels
  • Point of contact for clients, customers, and colleagues surrounding system support and troubleshooting
  • Emailed correspondence with customers and clients
  • Traveled onsite to shows/conferences to provide support.

Registration Specialist

Experient, Inc (Maritz Global Events)
11.2017 - 10.2019
  • Served as part of the overall project team and manages and coordinates project completion
  • Gathered client requirements for the conference/show registration process to build basic website functionality and translates programming customizations to developers
  • Collaborated directly with clients and vendors in order to ensure that their attendees and exhibitors have the best registration experience
  • Primary point of contact for client registration service needs
  • Tested websites and internal applications for functionality and qualify control and proofs text language and registration communications
  • Partnered with Project Management, Sales, Housing, and Technology departments
  • Gathered website design specifications from clients for IT department
  • Scheduled production jobs for credential production, collation, and mailing
  • Provided weekly status reports and updates system with accurate and timely deliverables and tracks expenses for billing
  • Procured materials and supplies needed to produce credentials and tickets
  • Traveled onsite to shows/conferences to maintain a smooth registration process.

Group Processing Coordinator

Experient, Inc (Maritz Global Events)
01.2014 - 11.2017
  • Established and maintain effective relationships with both internal and external customers to guarantee event and client objectives are met in a timely manner
  • Liaison between the customer and project management team; functioning as the point person to ensure customer concerns are resolved
  • Responsible for managing high volume email for exhibitors and specialty groups (up to 150 daily)
  • Received and respond to escalated (complaint) client calls
  • Ensured customer satisfaction and final resolution through timely follow up
  • Maintained the information pages for shows and tournaments for the internal departments
  • Supported hotels to provide information for auditing and invoicing and run reports for reservation lists
  • In regular communication with specialists, project manager, director and VP
  • Researched hotel information on the Internet and hotel website to ensure contracted information is accurate.

Customer Service Representative

Experient, Inc (Maritz Global Events)
01.2008 - 01.2014
  • Registered clients for various (national) conferences and trade shows
  • Arranged hotel reservations
  • Resolved customer service related issues which have escalated to the tier II level
  • Trained new hires and temporary customer service staff
  • Take calls and assist Exhibitors with orders within a call center environment
  • Generated wrap up codes (for the time allocation system); administrative support to department director for special projects.

Education

Bachelor of Science - Social Sciences

Franklin University
Columbus, OH

Skills

  • Project Management
  • Logistics Coordination
  • Software Support
  • Client and Customer Relations
  • Administrative Support
  • Written Communication
  • Detail Oriented
  • Microsoft Office: Word, Excel, Outlook
  • Budget Oversight
  • Operations coordination
  • Interpersonal Communication
  • Relationship Building

Custom

References available upon request

Timeline

HR and Operations Specialist

Third Sector Capital Partners, Inc
03.2021 - Current

System Support Specialist

Experient, Inc (Maritz Global Events)
10.2019 - 07.2020

Registration Specialist

Experient, Inc (Maritz Global Events)
11.2017 - 10.2019

Group Processing Coordinator

Experient, Inc (Maritz Global Events)
01.2014 - 11.2017

Customer Service Representative

Experient, Inc (Maritz Global Events)
01.2008 - 01.2014

Bachelor of Science - Social Sciences

Franklin University

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