Christopher Smotherman
Annapolis
Summary
Professional with experience in front-line customer service, adept at creating welcoming environments, ensuring smooth operations as well as training employees. Skilled in multitasking, handling inquiries, and resolving issues efficiently. Strong team player focused on collaboration and achieving results, adaptable to changing needs and priorities. Known for reliability, excellent communication skills, and positive attitude.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Great Harvest Bread Co.
05.2022 - 05.2025
- Maintained a clean and welcoming environment for guests, contributing to positive experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
Education
High School Diploma -
Annapolis Senior High School
Annapolis06-2025
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Multitasking and organization
- First aid training
- Basic math
- Clear communication
- Food safety knowledge
- Health and safety
- Money handling
- Guest relations
Maryland Scholar-Athlete of the Year
Was named the runner up for 2024-25 Maryland Scholar-Athlete of the Year award by the National Football Foundation. Nominees were required to maintain Grade Point Averages of at least a 4.0 and show excellence in their athletic achievement.
Timeline
Front of House Employee
Great Harvest Bread Co.
05.2022 - 05.2025
High School Diploma -
Annapolis Senior High School
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