Christopher Soisson
Annapolis
Summary
Dynamic retail professional with a proven track record at Modells Sporting Goods and Clement Hardware, excelling in customer service and inventory control. Developed training programs that enhanced team performance and drove revenue growth. Skilled in problem-solving and optimizing store operations, fostering a loyal customer base through exceptional engagement and service. Experienced in running all aspects of retail including buying.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Clement Hardware/ Park Hardware
09.2019 - 07.2024
- Trained and mentored staff on sales techniques and customer service best practices.
- Coordinated with suppliers to ensure timely delivery of inventory and maintain stock levels.
- Implemented visual merchandising strategies to enhance product visibility and attract customers.
- Managed inventory by performing regular stock audits and addressing discrepancies promptly.
- Conducted Interviews to build staff.
- Built and submitted all merchandise orders.
- Fork Lift Operator
- Mixed Paint
- Fine Hardware Salesman
- Analyzed sales performance data to identify areas for improvement and optimize sales strategies.
- Engaged customers through personalized service, fostering loyalty and repeat business.
Store Manager
Modells Sporing Goods
08.2007 - 09.2019
- Developed staff training programs to enhance employee performance and customer service skills.
- Implemented sales strategies that increased overall store revenue and customer retention.
- Conducted regular inventory audits to maintain accurate stock levels and reduce shrinkage.
- Streamlined store operations by optimizing workflow and improving team communication.
- Coordinated visual merchandising efforts to create appealing product displays and enhance customer shopping experience.
- Monitored budget expenditures to ensure financial targets were consistently met.
- Resolved operational issues promptly to maintain service standards and minimize disruptions.
Education
High School Diploma -
Broadneck High School
Annapolis, MD05-2005
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Forklift Operator
- Retail operations
- Inventory control
- Store organization
- Customer relations
Timeline
Assistant Store Manager
Clement Hardware/ Park Hardware
09.2019 - 07.2024
Store Manager
Modells Sporing Goods
08.2007 - 09.2019
High School Diploma -
Broadneck High School