Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

CHRISTOPHER E. CAGER

Baltimore

Summary

Experienced professional with a strong background in technology-related roles, and research/data collection. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Network Operations Technician

TierPoint
Linthicum Heights
11.2022 - 02.2025
  • Documented technical issues with ServiceNow, maintaining accurate logs and equipment audits.
  • Conducted security checks of data center compliance with HIPAA regulations.
  • Monitored temperature, humidity, and airflow to guarantee proper functioning of power and cooling systems.
  • Provided technical assistance to clients upon request for hands-on support.
  • Provided technical support for customers regarding network configuration issues.
  • Terminated Cat6 cable connectors and modular plugs.
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Ensured cleanliness, organization, and functionality of data center facilities.
  • Managed backup solutions for mission-critical data stored on the company's networks.
  • Maintained up-to-date knowledge of emerging technologies related to networking solutions.
  • Inventory of supplies inside the NOC.

Sober Living House Manager/Driver

Time Organization
Baltimore
06.2021 - 12.2023
  • Safely transported clients in 17-passenger van to various mental health and medical appointments.
  • Managed daily operations of sober living house environment and resident activities.
  • Coordinated intake process for new residents, ensuring smooth transitions and support.
  • Monitored resident progress, providing guidance and support as needed.
  • Monitored medication use among residents to ensure proper dosage levels were being taken according to physician orders.
  • Provided transportation assistance when necessary for medical appointments or 12 step meetings offsite.
  • Conducted random drug screenings on site per facility policy guidelines.
  • Delivered meals to both men’s and women’s recovery facilities efficiently.
  • Managed operations across 75+ unit facilities, ensuring quality support for clients.
  • Provided medication administration to clients, ensuring adherence to treatment plans.
  • Maintained the client database.

Research Assistant/Data Collection/Field Interviewer

Johns Hopkins University/Westat/US Census
Baltimore
04.2016 - 10.2022
  • Assisted Principal Investigator and Research Associates with mentoring group activities and data collection initiatives.
  • Executed video recording sessions and managed parental consent for mindful interventions in schools.
  • Conducted participant recruitment while maintaining accurate records of their information securely.
  • Engaged actively in administrative meetings related to project strategies.
  • Participated in discussions to brainstorm ideas for future research endeavors.
  • Supported data management efforts across various public health studies.
  • Facilitated coordination of group meetings to discuss ongoing projects' progress.
  • Oversaw database administration to ensure integrity of participant information.
  • Conducted door-to-door surveys to collect data from households and individuals.
  • Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
  • Compiled statistical data from completed survey forms into a database system for analysis purposes.

Education

Diploma -

Joppatowne High School
Joppatowne, MD
05.1987

Some College (No Degree) - Communication Studies

Texas Southern University
Houston, TX

Skills

Microsoft Office Suite 365, Microsoft SQL Server 2008, IDLS, STATA, DB2, CAPI, CARI, CATI, ACASI, co-location, ATS, BDU, CRAC, PDU, HVAC, LAN/WAN, MMR, CAT5/6, DCIM, ServiceNow

  • Online research
  • Interpersonal skills
  • Analytical skills
  • Time management
  • Effective communication
  • Critical thinking
  • Data center compliance
  • Technical assistance
  • Network operations
  • Network documentation
  • VoIP systems
  • IT infrastructure
  • Data collection
  • Data security
  • Data cleaning
  • Fieldwork coordination
  • Documentation skills

Affiliations

  • Reading
  • Traveling
  • Volunteering (working with the youth)

Certification

  • Good Clinical Practices and ICH, Human Research 2016
  • Cybersecurity Awareness Certification 2024

References

References available upon request.

Timeline

Network Operations Technician

TierPoint
11.2022 - 02.2025

Sober Living House Manager/Driver

Time Organization
06.2021 - 12.2023

Research Assistant/Data Collection/Field Interviewer

Johns Hopkins University/Westat/US Census
04.2016 - 10.2022

Diploma -

Joppatowne High School

Some College (No Degree) - Communication Studies

Texas Southern University

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CHRISTOPHER E. CAGER