Christy Bell
Keedysville
Summary
Motivated receptionist with 13years of experience offering office support in Employee Benefits Industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and initiative. Exceptional customer service and decision-making skills.
Overview
32
32
years of professional experience
Work History
Branch Banker II
Middletown Valley Bank
Jefferson
04.2024 - Current
- Process customer transactions efficiently and accurately.
- Assisted customers with account inquiries and transaction issues to ensure satisfaction.
- Maintained cash drawer integrity through regular counting and balancing procedures.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Directed specific questions to appropriate branch personnel.
- Adhered to compliance regulations while performing daily banking operations consistently.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentiality of bank records, transactions and customer information.
Bartender
VFW Post 10076
Mount Airy
11.2005 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on our procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Receptionaist /Janitorial Cleaner
Rosemont Management
Frederick
11.1993 - Current
- Answered phone calls and welcomed visitors to office.
- Did Light typing.
- Made Bank deposits.
- Collect trash from floors within hallways, bathrooms.
- Keep bathrooms in clean, functional condition by filling paper products, sanitizing sinks, mopping and tidying storage shelves.
Administrative Assistant / Client Advocate
Hub Internatioanl
Rockville
09.2010 - 02.2024
- Inventoried and ordered supplies
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Posted carrier commissions into database.
- Responsible for pulling carrier commission statements for coordinating payment.
- Directed customer communication to appropriate department personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Sorted and distributed incoming faxes, mail for office distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Middletown High School
Middletown, MD06.1994
Skills
- Mail Management
- Check Processing
- Excel Spreadsheets
- Multi-Line Telephone Systems
- Office Equipment Operation
- Supply Inventory Control
- Data Entry
- Clerical Support
- Customer Service
- Confidential Materials Handling
- Filing
- Reception Oversight
- Administrative Support
- Document Scanning
- Cash handling
Additional Information
- Volunteer with the Patriot Guard Riders, help with fundraisers and picnics for veterans.
- Support and belong to the VFW and American Legion.
Education and Training
other
Timeline
Branch Banker II
Middletown Valley Bank
04.2024 - Current
Administrative Assistant / Client Advocate
Hub Internatioanl
09.2010 - 02.2024
Bartender
VFW Post 10076
11.2005 - Current
Receptionaist /Janitorial Cleaner
Rosemont Management
11.1993 - Current
Middletown High School