CHRISTY BORCK

• Led and facilitated the patient experience strategy and performance improvement initiatives for MedStar Harbor Hospital under the general supervision of the Chief Nursing Officer, and acted as the champion dedicated to creating a world-class culture of excellence in patient experience and quality outcomes. Worked to build an environment that promotes both a superior experience for patients and families, and an energizing working environment for staff. Assessed and strengthened well-being initiatives offered to associates.
• Functioned as a well-being champion for the hospital and grew peer support offerings. Enhanced and strengthened the relationship between MedStar Health and its internal and external customers. Guided the assessment of patient satisfaction and quality outcomes, and engaged leaders and associates in continually improving performance. Monitored and analyzed results, and collaborated with department leaders to ensure that key drivers of excellence are addressed on an ongoing and consistent basis.
• Established and maintained a hospital-wide rewards and recognition program with annual SMART goals based on biannual associate survey feedback.

Created detailed reports outlining findings from the analysis and led multidisciplinary teams tasked with improving the risk-adjusted data. Designed and Implemented tactics collaborated on in meetings that drive improved outcomes, and managed the implementation, measurement, and assessment of data after implementation.

• Created visualizations and reports of clinical data, ran statistical analysis for physicians, clinicians, and other stakeholders.
• Collaborated with clinicians to design and implement new strategies for collecting and managing healthcare information.
• Evaluated existing healthcare systems and databases for opportunities to improve efficiency through utilization of advanced analytics technologies.

• Assisted in the preparation of presentations, reports and other documents as needed.
• Developed tracking systems for departmental projects and initiatives.
• Prepared detailed reports and presentations for executive staff.
• Coordinated internal meetings, including scheduling, logistics, and catering.
• Compiled data from multiple sources into spreadsheets or databases for analysis.
• Provided administrative support to various departments within the organization.
• Gathered, entered and updated data to maintain departmental records and databases.
• Updated and maintained office policies and procedures manual, ensuring all practices are current and in line with industry standards.
• Implemented new administrative systems and processes to improve office efficiency and workflow.

• 410-879-2222 (Charles B. Keenan, Jr., Paul W. Ishak, and Ian R. Fallon)
• Proofread drafts of legal documents for accuracy in grammar and punctuation.
• Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
• Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
• Attended hearings with counsel and recorded minutes from the proceedings.
• Prepared summaries of depositions, interrogatories and testimony for attorney review.
• Ensured that all paperwork was properly filed according to established procedures.
• Assisted with document production and deposition preparation.
• Scanned physical documents into electronic format for storage in a secure database system.
• Maintained client confidentiality in all matters.
• Conducted interviews with potential witnesses to obtain statements relevant to pending cases.

• 410-879-2222 (Charles B. Keenan, Jr. and Ian R. Fallon)
• Assisted in trial preparation activities such as organizing exhibits, preparing witness binders and assembling jury instructions.
• Organized case files by creating and maintaining document filing systems for easy retrieval of information.
• Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
• Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
• Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
• Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
• Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.