Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Mossburg

Frederick

Summary

With a proven track record at Wells Fargo Home Mortgage, I excel in operations management and compassionate care, blending meticulous attention to detail with empathy. Achievements include streamlining underwriting processes and enhancing patient quality of life, demonstrating exceptional interpersonal communication and a commitment to continuous improvement.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

31
31
years of professional experience

Work History

Patient Care Taker

Self
01.2015 - 04.2024

Assisted caregiving with cousins Father In Law until his passing.

  • Administered medications under supervision, maintaining patient compliance with treatment plans.
  • Utilized blood pressure monitors to track vital signs, identifying potential health issues early.
  • Demonstrated effective communication with patients and families, addressing concerns and providing clear information.
  • Assisted in the coordination of patient care by scheduling appointments, managing transportation, and ensuring timely follow-up visits.
  • Promoted optimal nutrition by preparing meals according to individual dietary requirements and preferences.
  • Demonstrated strong problem-solving skills, adapting to unforeseen challenges and finding innovative solutions to meet patient needs.
  • Assisted patients with daily living activities for improved quality of life and increased independence.
  • Maintained a clean, safe, and comfortable environment for patients, contributing to their overall wellbeing.
  • Prevented complications from chronic illnesses through regular monitoring of symptoms and timely intervention when needed.
  • Supported patients with mobility challenges through physical assistance and proper use of adaptive equipment.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Exhibited strong organizational skills when managing patient schedules and appointments, optimizing care delivery.

Senior Closing Specialist

Wells Fargo Home Mortgage
03.2000 - 08.2010
  • Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
  • Managed multiple concurrent transactions while maintaining attention to detail, ensuring all timelines were met without sacrificing accuracy or customer satisfaction levels.
  • Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
  • Coordinated with sellers, buyers, escrow agents, and real estate agents to complete loan submissions and scheduled closing dates.

Closer/Mortgage Processing Manager

Lehman Brothers Bank
05.1995 - 03.2000
  • Presented options for aligning client needs with company offerings.
  • Collaborated with team members, improving overall customer experience.
  • Employed persuasive techniques for closing sales and building customer loyalty.
  • Conducted reviews with assessing personal performance against targets.

Processing Underwriter

Chevy Chase Bank
08.1993 - 09.1995
  • Reviewed client files for risk indicators to determine appropriate coverage levels.
  • Drafted clear policy documents by collaborating with legal and compliance teams.
  • Reviewed statistical data to support risk assessments and inform decision-making.
  • Worked closely with claims department to address underwriting concerns and improve processes.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
  • Conducted regular audits of underwriting files to ensure accuracy, compliance, and consistency in decision-making processes.
  • Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
  • Examined credit reports, financial statements and tax returns to determine repayment capability.
  • Reduced company losses by identifying potential risks and recommending appropriate mitigating measures.
  • Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
  • Built strong relationships with lenders, brokers and clients for constructive communications.
  • Increased customer satisfaction through timely communication and efficient handling of loan applications.

Education

No Degree - Business Management

Frederick Community College
Frederick, MD
08-1996

High School Diploma -

Middletown High School
Middletown, MD
05-1993

Skills

  • Vital signs monitoring
  • Dementia care
  • Compassionate care
  • Personal hygiene assistance
  • Feeding assistance
  • Mobility assistance
  • Cultural sensitivity
  • Physical therapy support
  • CPR certification
  • Catheter care
  • Patient observation
  • Infection control standards
  • Safety protocols
  • Operations management
  • Customer service
  • Safety protocols and procedures
  • Verbal and written communication
  • Customer relations
  • Employee motivation
  • Customer relationship management
  • Documentation and reporting
  • Data collection
  • Issue resolution
  • Teamwork
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Reliability
  • Self motivation
  • Interpersonal communication
  • Continuous improvement

Timeline

Patient Care Taker

Self
01.2015 - 04.2024

Senior Closing Specialist

Wells Fargo Home Mortgage
03.2000 - 08.2010

Closer/Mortgage Processing Manager

Lehman Brothers Bank
05.1995 - 03.2000

Processing Underwriter

Chevy Chase Bank
08.1993 - 09.1995

No Degree - Business Management

Frederick Community College

High School Diploma -

Middletown High School
Christy Mossburg