Christy Shipley
Eldersburg
Summary
Dynamic and results-oriented professional with extensive experience at Liberty Pediatrics and Family Medicine, excelling in medical billing technology and customer service. Demonstrated expertise in insurance verification and HIPAA compliance, alongside a proven ability to enhance billing security and patient satisfaction. Recognized for teamwork and critical thinking, significantly improving billing processes and patient account management. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
13
13
years of professional experience
Work History
Medical Biller
Liberty Pediatrics and Family Medicine
02.2023 - Current
- Posted payments and collections on regular basis.
- Delivered timely and accurate charge submissions.
- Adhered to established standards to safeguard patients' health information.
- Reviewed patient records, identified medical codes, and created invoices for billing purposes.
- Collected payments and applied to patient accounts.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Liaised between patients, insurance companies, and billing office.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Utilized various software programs to process customer payments.
- Collaborated with customers to resolve disputes.
- Handled account payments and provided information regarding outstanding balances.
- Responded to customer concerns and questions on daily basis.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Monitored outstanding invoices and performed collections duties.
- Created improved filing system to maintain secure client data.
- Collect signatures for Consents and Hipaa Forms.
- Use excel to keep track of newborn insurances.
Front Desk Medical Receptionist
Liberty Pediatrics and Family Medicine
02.2022 - Current
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Filled out Health School Forms in timely matter and scan into patient charts.
Waitress and Hostess
The County Cork Wine Pub
03.2021 - 03.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Promoted business loyalty by fostering positive customer relationships.
- Backed up servers by checking on tables and retrieving items for guests.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
Kids Club Associate
Golds Gym
05.2016 - 06.2017
- Completed daily cleaning checklists by sanitizing toys, sweeping and mopping floors and washing down surfaces.
- Organized and stored toys and art materials to restore order in activity areas.
- Inquired about each checked-in child to learn best possible care and safety precautions.
- Created new and fun activities to drive enthusiasm for children.
- Maintained control of building entry and exit points to guarantee child safety.
- Monitored all activities to maintain maximum level of safety.
- Maintained accurate safety and attendance records.
- Involved children constructively in play activities to assist emotional, physical and intellectual development.
- Offered assistance to parents filling out registration forms to obtain necessary details of child.
- Actively participated in child's activities by reading to groups, painting, coloring and playing games.
- Paged or called parents to assist with discipline issues and personal needs.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
- Assisted in potty training and other daily hygiene activities to support child development.
Sales Associate and Key Holder
Hot Spot Tan
05.2012 - 05.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Streamlined opening and closing procedures as integral member of store staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Researched issues to obtain appropriate answers to customer inquiries.
- Trained newly hired sales team in upselling techniques.
Education
No Degree - Register Behavior Technician (certificate)
Carroll Community College
Westminster, MD01-2022
High School Diploma -
Liberty High School
Eldersburg01-2009
Skills
- Balance reconciliation
- Information inputting
- Insurance collections
- Billing security
- Verbal and written communication
- Account management
- Billing and collection procedures
- Customer service
- Database systems
- Payment posting
- Medical billing technology
- HIPAA compliance
- Critical thinking
- Insurance verification
- Teamwork and collaboration
- Knowledgeable on Phreesia, Athena, Privia and Klara
Timeline
Medical Biller
Liberty Pediatrics and Family Medicine
02.2023 - Current
Front Desk Medical Receptionist
Liberty Pediatrics and Family Medicine
02.2022 - Current
Waitress and Hostess
The County Cork Wine Pub
03.2021 - 03.2022
Kids Club Associate
Golds Gym
05.2016 - 06.2017
Sales Associate and Key Holder
Hot Spot Tan
05.2012 - 05.2013
No Degree - Register Behavior Technician (certificate)
Carroll Community College
High School Diploma -
Liberty High School
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