Chymierra Smith
Baltimore
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive atmosphere. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
2
2
years of professional experience
Work History
Medical Assistant Float
Mercy Hospital
10.2024 - Current
- Cross-Departmental Experience: Adapted to various medical specialties ensuring flexibility and quick learning.
- Clinical Support: Provided patient care across different settings, including taking vital signs, preparing patients for exams, assisting with procedures, administering immunizations, performing blood draws, and conducting diagnostic tests (e.g., EKGs, lab specimen collection).
- Administrative Duties: Managed appointment scheduling, patient intake, medical record updates, insurance verification, and billing tasks for each department, ensuring smooth operational flow.
- Patient Interaction: Delivered compassionate care, assisting with patient education, comfort, and confidentiality, while adapting communication style to different patient needs in each department.
- Team Collaboration: Worked alongside diverse healthcare teams, ensuring high standards of patient care and efficiency while learning specialized procedures and departmental protocols.
Front Desk Receptionist
Massage Envy Spa
03.2024 - 10.2024
- Responded to customer inquiries via phone, email, and in person.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Assisted with scheduling appointments for clients and visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
City Carrier
USPS
12.2023 - 03.2024
- Assisted customers with package pickups, deliveries, and inquiries.
- Organized packages in route sequence and delivered to correct addresses.
- Prepared appropriate paperwork for delivery of packages and collected payments where applicable.
- Maintained logs of deliveries and pickups.
- Scanned items into the system to record tracking information.
- Loaded mail onto trucks according to established procedures.
- Inspected vehicles daily to ensure safe operation.
- Operated hand-held scanners to track packages during the delivery process.
- Delivered mail along established routes using a vehicle provided by the USPS.
Security Officer
Metro One Loss Prevention
05.2023 - 11.2023
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Verified photo IDs and tickets to allow guests passage.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Education
Certification - Medical Assisting
Loving Hearts Training Program
08.2024
High School Diploma - undefined
Cristo Rey Jesuit High School
08.2020
Skills
- Administrative assistance
- Office Administration
- Document organization
- Appointment scheduling
- Customer engagement
- Administrative Support
- Skilled in Microsoft Word, Excel, and PowerPoint
- Experienced with Epic systems
- Knowledge of clinical terminology
- Electrocardiogram administration
- Injections/Immunizations
- Specimen handling skills
- Comprehensive patient evaluation
Timeline
Medical Assistant Float
Mercy Hospital
10.2024 - Current
Front Desk Receptionist
Massage Envy Spa
03.2024 - 10.2024
City Carrier
USPS
12.2023 - 03.2024
Security Officer
Metro One Loss Prevention
05.2023 - 11.2023
High School Diploma - undefined
Cristo Rey Jesuit High School
Certification - Medical Assisting
Loving Hearts Training Program
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