Chyna Dorcean
Upper Marlboro
Summary
Dedicated and results-oriented professional with a proven track record in both sales and restaurant/customer service roles. Adept at building strong client relationships, exceeding sales targets, and providing exceptional customer experiences. Possesses excellent communication, interpersonal, and multitasking skills, ensuring a seamless blend of sales acumen and hospitality expertise. A versatile team player who consistently delivers outstanding results in fast-paced environments. Seeking to leverage this unique skill set to drive success in a dynamic work setting.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Poll Everywhere
12.2022 - Current
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Exceeded target individual average revenue goals year over year.
Business Development Representative
Ada
06.2022 - 09.2022
- Targeted and qualified new business opportunities through outbound prospecting into organizations with 500+ employees
- Interfaced with VP and C-Suite prospects across Operations, Finance, CX, Product, and Technology
- Salvaged languished accounts / rebuilt relationships with previous customers and prospects of earlier sales cycles
- Booked demos by generating interest and coordinating, on a tight schedule, an ideal time between prospects and
- Dynamic self-starter with strong communication skills, “hunter” mentality, and a can-do attitude
- Performed discovery qualification meetings in order to educate prospects and discover qualified opportunities
Server
Jasper's - American Grill
05.2021 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Sales Consultant
Nordstrom
01.2017 - 02.2021
- Received a 98.5% in customer feedback score along with numerous letters from loyal, satisfied customers recognizing the efficient, and exceptional service they received
- Maintained and built relationships with 350+ clients through phone calls, emails, thank you notes, and consistently remarkable service
- Awarded Pacesetter for 3.5 consecutive years — a title of accomplishment given to the top 5% of corporate salespeople who exceed annual sales goals
- Resolved customer issues and escalations while maintaining a positive & professional attitude to ensure customer retention and positive feedback
- Trained 5 sales associates resulting in improved product knowledge, the understanding of POS, and the implementation of consultative selling techniques
Education
Associates of Arts - Jewelry Design
The Fashion Institute of Design and Merchandising
2018
Sales Marketing, Business Ethics, Computer Applications, Conflict Management and Resolution -
Skills
- Customer Relationship Management
- Product Knowledge
- Persuasive Communication Style
- Consultative Selling Techniques
- Teamwork
- Serve Customers
- Time Management
- Effective Communication
- Conflict Resolution
- Operational Efficiency
Timeline
Business Development Representative
Poll Everywhere
12.2022 - Current
Business Development Representative
Ada
06.2022 - 09.2022
Server
Jasper's - American Grill
05.2021 - 09.2021
Sales Consultant
Nordstrom
01.2017 - 02.2021
Associates of Arts - Jewelry Design
The Fashion Institute of Design and Merchandising
Sales Marketing, Business Ethics, Computer Applications, Conflict Management and Resolution -
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