Summary
Overview
Work History
Education
Skills
References
Timeline
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Chyna Thurman

Capitol Heights

Summary

I'm a highly adaptable professional with a diverse background in operations. Dynamic delivery driver with a proven track record at Amazon, excelling in customer service and safety compliance. Recognized for enhancing team productivity through effective training and problem-solving skills that easily translate into the school administrative environment. I'm confident that my mix of operational focus and leadership skills, while keeping people at the center of my work, makes me well-suited for this role.

Overview

7
7
years of professional experience

Work History

Delivery Driver/Crew Trainer

Amazon
Upper Marlboro
01.2023 - 10.2024
  • Communicated frequently with dispatch to relay route changes and delays impacting customers' delivery timetables.
  • Assisted management in developing strategies to improve customer service standards.
  • Ensured that all safety protocols were followed during training sessions.
  • Obeyed traffic laws and followed state transportation procedures.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Notified customers of delays to decrease calls to support.
  • Navigated routes with relevant map programs and GPS systems.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Traffic Control Flagger

Traffic Management International
Upper Marlboro
10.2021 - 01.2022
  • Maintained the vehicle according to company and state safety requirements.
  • Ensured that all drivers followed safety regulations while entering and exiting construction zones.
  • Performed manual tasks such as setting up cones and barricades, lifting safety signs, and other control devices when necessary.
  • Attended regular safety meetings hosted by supervisors or company representatives.
  • Displayed excellent customer service skills when interacting with members of the public who were affected by road closures or delays.
  • Operated two-way radios to communicate with co-workers or supervisor regarding changes in traffic patterns or potential hazards.

Food Delivery Driver

Uber Eats
Capitol Heights
12.2020 - 07.2021
  • Carried food in insulated bags to maintain hot or cold temperature.
  • Picked up meals from local restaurants and dropped off at residential and business customer locations.
  • Documented time of delivery to record completion of order.
  • Collected tips from customers through hands-free electronic methods.
  • Recorded weekly hours and mileage for accurate payment.
  • Reported delays due to breakdowns, weather or traffic conditions or other emergencies.

Retail Sales Associate

Target
Forestville
10.2019 - 03.2020
  • I greeted each customer and offered assistance in finding requested items, helping to boost customer satisfaction and retention.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Handled price checks, merchandise transfers, and fitting room returns to keep the store orderly and efficient.
  • Created price tags and merchandise signs for new items.
  • Managed cash register operations using the POS system, and processed sales and returns.
  • Kept informed about new products arriving at the store on a regular basis.

Cashier

TJ Maxx
Forestville
05.2018 - 01.2019
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Merchandiser

Hush
Temple Hills
09.2018 - 11.2018
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Displayed appropriate signage for products and sales promotions.
  • Printed labels and tags for for-sale merchandise.
  • Communicated and coordinated planogram execution with store management.
  • Discussed merchandise needs with shift supervisors.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.

Visual Merchandiser

Hush
Upper Marlboro
09.2018 - 11.2018
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Transported and safely delivered items to prevent damage or loss.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Resolved customer dissatisfactions in a professional manner, while maintaining a positive relationship with consumers.

Sales Associate

Dazzle
Temple Hills
06.2018 - 08.2018
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.

Sales Associate

Last Stop
Forestville
10.2017 - 05.2018
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.

Education

Licensed Cosmetologist - Hair, Skin, Nails

Hair Academy
New Carrolton, MD
12-2023

High School Diploma -

Suitland High School
District Heights, MD
05.2018

Some College (No Degree) - Forensic Science

Prince George's Community College
Upper Marlboro, MD

Skills

  • Customer service
  • Safety compliance
  • Time management
  • Problem solving
  • Responsible driver
  • Documentation and reporting
  • Professional verbal and written communication
  • Employee training
  • Data entry and database management
  • Fast Learner

References

References available upon request.

Timeline

Delivery Driver/Crew Trainer

Amazon
01.2023 - 10.2024

Traffic Control Flagger

Traffic Management International
10.2021 - 01.2022

Food Delivery Driver

Uber Eats
12.2020 - 07.2021

Retail Sales Associate

Target
10.2019 - 03.2020

Merchandiser

Hush
09.2018 - 11.2018

Visual Merchandiser

Hush
09.2018 - 11.2018

Sales Associate

Dazzle
06.2018 - 08.2018

Cashier

TJ Maxx
05.2018 - 01.2019

Sales Associate

Last Stop
10.2017 - 05.2018

Licensed Cosmetologist - Hair, Skin, Nails

Hair Academy

High School Diploma -

Suitland High School

Some College (No Degree) - Forensic Science

Prince George's Community College

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Chyna Thurman