Ciara Whitfield
Baltimore
Overview
11
11
years of professional experience
Work History
Medical Office Coordinator I
Wilmer Eye Institute/ Uveitis
10.2024 - Current
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Ensured compliance with regulatory standards by maintaining up-to-date knowledge on healthcare policies and procedures.
- Increased office efficiency with effective management of medical records and documentation.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Received, recorded and filed medical payments by check, cash, and credit card.
- complete Prior Authorizations on patients medications in a timely fashion.
Ophthalmic Technician
Wilmer Eye Institute/ Uveitis
08.2022 - 10.2024
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Completed Prior Authorizations for patient medication using covermymeds.
Call Center Team Leader
Maryland Center for Oral Surgery & Dental Implants
11.2021 - 06.2022
- Communicated frequently and openly to motivate team members and drive goal achievement.
- Maintained confidentiality of patient information to comply with HIPPA regulations and protect patient privacy.
- Followed up with patients to reschedule appointments.
- Educated customers about billing, payment processing and support policies and procedures.
Gate Agent
Spirit Airlines, BWI Airport
02.2019 - 09.2021
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Customer Service Cashier
Super Shuttle BWI Airport
10.2014 - 11.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Helped load luggage's onto shuttle van.
Education
High School Diploma -
Paul Laurence Dunbar
Baltimore, MD05-2008
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Office management
- Problem-solving
- Staff training and development
- Multitasking and organization
- Problem-solving abilities
- Teamwork
- Reliability
Timeline
Medical Office Coordinator I
Wilmer Eye Institute/ Uveitis
10.2024 - Current
Ophthalmic Technician
Wilmer Eye Institute/ Uveitis
08.2022 - 10.2024
Call Center Team Leader
Maryland Center for Oral Surgery & Dental Implants
11.2021 - 06.2022
Gate Agent
Spirit Airlines, BWI Airport
02.2019 - 09.2021
Customer Service Cashier
Super Shuttle BWI Airport
10.2014 - 11.2019
High School Diploma -
Paul Laurence Dunbar