Cieara Wilson

• Direct daily store operations across multiple departments including Hardlines, Softlines, and HBC.

• Supervise, coach, and develop associates to achieve performance goals.

• Drive sales initiatives, shrink reduction plans, and customer engagement programs.

• Ensure compliance with company policies, including firearm EOP 40-06 standards.

• Oversee merchandising resets, inventory controls, and promotional events.

• Led overall store operations including staffing, scheduling, and performance management.

• Implemented merchandising strategies to optimize sales and customer satisfaction.

• Maintained compliance with all operational and financial procedures.

• Managed sales floor operations, visual standards, and planogram execution.

• Trained and motivated associates to deliver exceptional customer experiences.

• Supported inventory control and shrink prevention initiatives.

• Directed operations, merchandising, and personnel management for multiple departments.

• Executed promotional events and improved customer satisfaction ratings.

• Maintained audit readiness and compliance with all EOP procedures.