Ciera Brown
Baltimore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with nurturing and developing children in supportive environment. Utilizes strong organizational skills and adaptability to manage daily routines and respond to changing needs. Knowledge of effective communication and problem-solving to foster positive and engaging atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Nanny
Nanny
05.2022 - Current
- Provided assistance with math, social studies, language arts and science.
- Planned outings and activities to ensure an educational and fun environment.
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Front Desk Representative/ kids club
Gold's Gym
02.2023 - 11.2023
- Assisted in the training of new front desk agents.
- Answered phone calls with a positive attitude and addressed questions/concerns accordingly.
- Paid attention to detail to ensure when new members signed up all their information was correct in our system.
- Manage the cash register at high volume.
- Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
- During my days in the Kids Club I Assured each parent/guardian dropping off checked in and received a matching wristband to their child for the duration of their visit
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Ensured the cleanliness and organization of the front desk, kids club and the gym as a whole
- During my days in kids club I'd broaden children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Make announcements as necessary to provide information to members and staff.
- Restock the fridges and snacks at the end of every shift.
Call Center Representative
Window Nation
01.2020 - 04.2022
- exceeded expected number of outbound calls each hour.
- Schedule free in-home & virtual estimates or gather information for the Inside sales team.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Memorize scripts and lead requirements to make sure each appointment is scheduled efficiently.
- Apply good listening skills while handling escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Efficiently worked independently from my home office & attended virtual team meetings.
Education
High School Diploma -
North County High School
Glen Burnie, MD05-2018
Skills
- Friendly
- Reliability and trustworthiness
- Approachable
- Schedule management
- Critical thinking
- Data entry
- Active listening
- Customer service
- Team player attitude
- Administrative tasks
Certification
CPR/ First Aid certified- infants, children, adults.
Timeline
Front Desk Representative/ kids club
Gold's Gym
02.2023 - 11.2023
Nanny
Nanny
05.2022 - Current
Call Center Representative
Window Nation
01.2020 - 04.2022
High School Diploma -
North County High School
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