Cierra Erwin
Hollywood
Summary
Dedicated and versatile professional with a strong background in retail, childcare, and customer service. Over 7 years of experience delivering exceptional customer experiences, managing fast-paced environments, and supporting individuals of all ages with patience and care. Proven ability to communicate effectively, resolve conflicts, and maintain a positive attitude under pressure. Skilled in multitasking, time management, and building strong relationships with customers, coworkers, and families. Known for dependability, empathy, and a commitment to creating welcoming and organized spaces.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher
Starmaker School for Early Education
07.2023 - 03.2025
- Developed and implemented engaging lesson plans to foster children's cognitive and social development.
- Collaborated with parents to discuss children's progress and address any concerns effectively.
- Supervised classroom activities, ensuring a safe and nurturing learning environment for all students.
- Assessed student performance regularly, adapting instructional strategies to meet diverse learning needs.
Retail Sales Key Holder
SalonCentric
01.2023 - 06.2023
- Maintained store inventory levels through effective stock management practices
- Collaborated with team members to meet sales goals and improve overall performance
- Provided exceptional customer service by addressing inquiries and resolving issues promptly
- Monitored cash handling procedures to ensure accuracy and security during transactions
- Supported management in maintaining a clean, organized, and inviting store environment
Lead Dog Handler/Weekend Manager
Dog Day Afternoon...doggie Daycare, Boarding & Grooming!
02.2019 - 02.2023
- Supervised daily activities of dogs, ensuring safety and well-being during playtime and rest periods.
- Developed and implemented training programs for staff on dog behavior and handling techniques.
- Coordinated grooming schedules to optimize staff efficiency and maintain high standards of care.
- Monitored health and behavior of dogs, identifying issues and communicating with pet owners promptly.
- Mentored new employees in best practices for dog handling and customer service protocols.
Restaurant Hostess
The Blind Tiger Brewary
02.2018 - 02.2019
- Greeted and seated guests, ensuring positive first impressions aligned with brand standards.
- Managed reservation system to optimize table turnover and enhance guest experience.
- Coordinated waitlist efficiently, balancing guest flow during peak service hours.
- Trained new host staff on customer service protocols and operational procedures.
- Monitored dining area for cleanliness and organization, supporting overall restaurant ambiance.
- Answered customer questions about hours, seating, and menu information.
Education
No Degree - Cosmotology
Bellus Academy
Manhattan, KS07-2020
High School Diploma -
Seaman High School
Topeka, KS12-2018
Skills
- Childcare needs
- Lesson planning
- Conflict resolution
- Store operations
- POS system operation
- Customer service
- Marketing and promotion
- Strong multitasking
- Active learning
- Cleanliness and hygiene
- Scheduling
Certification
- CDA Infant/Toddler
- ADA
- Basic Health and Safety
- 9 Hour Communication
- Esthetician License
Timeline
Lead Teacher
Starmaker School for Early Education
07.2023 - 03.2025
Retail Sales Key Holder
SalonCentric
01.2023 - 06.2023
Lead Dog Handler/Weekend Manager
Dog Day Afternoon...doggie Daycare, Boarding & Grooming!
02.2019 - 02.2023
Restaurant Hostess
The Blind Tiger Brewary
02.2018 - 02.2019
No Degree - Cosmotology
Bellus Academy
High School Diploma -
Seaman High School