Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cindia M. Romero

Baltimore

Summary

Enthusiastic bilingual customer service expert, leveraging substantial hospitality background and adept problem-solving abilities to thrive in patient-centered positions in the medical service industry.

Overview

4
4
years of professional experience

Work History

Server

Sotto Sopra
Baltimore
06.2024 - Current
  • Delivered exceptional and detailed customer service in a fast-paced dining environment.
  • Performed opening and closing duties such as opening the restaurant, setting up the dining area, restocking supplies and locking up at night.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Described and suggested specific menu options to each customer based on their dietary preferences, practiced upselling for boosted average guest sales.

Host /Administrative Office Assistant

Sotto Sopra
Baltimore
03.2023 - Current
  • Managed guest reservations and seating logistics, optimizing table turnover and enhancing overall guest satisfaction while boosting sales.
  • Addressed and resolved guest issues and complaints with priority and professionalism.
  • Trained new hosts on POS systems, policies and procedures with a strong emphasis on customer service standards.
  • Performed walk-throughs during service to monitor guest experiences and advise serving and bussing staff of any patron needs.
  • Collaborated with management to optimize daily operations by maximizing guest seating capacity in order to reduce lost sales.

Busser

Sotto Sopra
Baltimore
08.2021 - 12.2023
  • Assisted servers by delivering food and beverages to tables using personalized seat numbers.
  • Maintained cleanliness of restaurant dining area throughout the shift.
  • Provided quick and efficient clearing and resetting of tables between courses ensuring patients were seated in a timely manner.
  • Collaborated with waitstaff to ensure efficient communication and guest satisfaction.

Education

High School Diploma -

Soller Point Technical High School
Baltimore, MD
06-2022

Community College of Baltimore County
Baltimore, MD

Skills

  • CPR and BLS certified
  • Point of sale (POS) system operations
  • Proficient in Microsoft Word and Excel
  • Multi-line phone system proficiency
  • Bilingual (Spanish and English)
  • Hospitality service expertise

References

  • Jose Romero - Sotto Sopra
    Jromeo.4455@gmail.com | (443) 653-4138
  • Nikki Meadows - CCBC Professor
    dmeadows@ccbcmd.edu
  • Lindsey Plotts - Sotto Sopra
    lindseyplotts@gmail.com | (443)564-7858

Timeline

Server

Sotto Sopra
06.2024 - Current

Host /Administrative Office Assistant

Sotto Sopra
03.2023 - Current

Busser

Sotto Sopra
08.2021 - 12.2023

High School Diploma -

Soller Point Technical High School

Community College of Baltimore County

Similar Profiles

CREATE PROFILE
Cindia M. Romero