Summary
Overview
Work History
Education
Skills
HIGHLIGHTS OF FEDERAL EXPERIENCE
Accomplishments
Timeline
Generic

Cindy Chan

BETHESDA,MD

Summary

Results-driven Web Developer with 7+ years of hands-on experience building responsive, accessible websites in Drupal and other CMS platforms. Skilled in Drupal site building, HTML, CSS, JavaScript, webform configuration, Views customization, and user interface design. Recognized for clear communication with federal clients, managing 13–18 concurrent projects, and streamlining processes to deliver user-friendly, 508-compliant solutions under tight deadlines. Highly motivated and team-oriented, with extensive customer service experience, strong verbal and written communication skills, and exceptional analytical, problem-solving, organizational, and planning abilities. Determined self-starter, committed to achieving goals, learning from challenges, and driving workflow improvements.

Overview

23
23
years of professional experience

Work History

Web Developer (Drupal & Front-End)

National Institutes of Health / National Cancer Institute / Center for Biomedical Informatics and Information Technology
03.2022 - 08.2025
  • Designed, built, and managed Drupal subsites under the events.cancer.gov domain, delivering multi-page event registration platforms (3–8 pages) with agendas, forms, speaker bios, abstracts, posters, venue details, and other event materials.
  • Developed and supported ongoing event series requiring monthly maintenance, recurring registration webforms, and long-term client collaboration; consistently handled events with 4,000+ registrants.
  • Managed monthly updates for series events, including creating and distributing registrant correspondence, email confirmations, calendar download links, and communications with attendees.
  • Configured content types, webforms, and Views to meet complex event requirements, including conditional logic, validation rules, and secure data handling for registrations, surveys, and abstract submissions.
  • Customized HTML and CSS within Drupal to ensure responsive layouts, branding consistency, and 508-compliant accessibility across devices.
  • Developed dynamic Views pages for speaker bios, poster sessions, agendas, and other content, supporting flexible client-driven event structures.
  • Managed 13–18 concurrent projects per month, coordinating directly with federal clients to gather requirements, provide technical solutions, and deliver sites that often supported up to 900 registrants.
  • Partnered with the OMB clearance office to secure webform approvals, ensuring compliance with federal regulations.
  • Used ServiceNow for ticket management and JIRA for agile project tracking, keeping stakeholders informed and projects on schedule.
  • Produced and edited custom banners and graphics in Adobe Photoshop, enhancing site usability and visual appeal.
  • Introduced process improvements such as creating an FAQ and Demo site, which streamlined client onboarding, reduced support requests, and improved team efficiency.
  • Collaborated with fellow developers to test and troubleshoot Drupal modules, themes, and Views configurations, ensuring cross-browser/device compatibility and long-term site stability.
  • Applied version control and best practices to maintain site reliability and support multi-developer workflows.

Consultant / Medical Receptionist (Part-Time)

Bethesda Physicians, PC
03.2017 - 03.2022
  • Supported four primary care physicians in a busy medical practice, supporting office operations, patient scheduling, and data management.
  • Verified and maintained accurate patient records across two databases (eMD’s Lytec scheduling system and EHR/EMR Practice Fusion), generated bills and claims, and processed payments.
  • Gathered, analyzed, and distributed detailed patient information to physicians and staff, ensuring timely communication of assessments and updates.
  • Designed, developed, and maintained referral specialist directories and tracking spreadsheets in Excel to improve physician workflow and categorize Medicare patients, directly increasing office productivity.
  • Managed end-of-day financial reports, including balance sheets, credit card payments, and cash reconciliations, resolving discrepancies with accuracy and discretion.
  • Collected, organized, and distributed all incoming e-faxes (lab reports, consult notes, radiology reports) into patient charts within Practice Fusion for physician review and continuity of care.
  • Trained new staff members in all office procedures, from patient intake to database usage, ensuring smooth onboarding and consistent operations.
  • Handled high-volume patient communications, including phone calls, prescription requests, test result follow-ups, and coordination with pharmacies, hospitals, and specialists.
  • Assisted physicians by managing patient correspondence, facilitating record transfers, and ensuring HIPAA-compliant information flow.

Consultant / Closed Captioning

ICF International
06.2014 - 12.2014
  • Created closed captions for government and commercial video projects using CaptionMaker Software by Telestream, Inc., ensuring accuracy, synchronization, and accessibility compliance.
  • Imported and processed raw video files and supporting documents, formatted text, assigned time codes, and finalized captioned video files for production release.
  • Recorded and transcribed audio content into Microsoft Word documents, creating accurate transcripts to support captioning projects.
  • Executed all closed captioning assignments under tight client deadlines, balancing multiple projects while maintaining quality and attention to detail.

Convention Assistant Coordinator

Blinded Veterans Association
06.2009 - 09.2010
  • Reported directly to the Convention Manager, assisting with the planning, coordination, and execution of the annual Blinded Veterans National Convention.
  • Oversaw logistics for 200+ attendees and 50 exhibitors, including daily convention sessions, off-site trips, accessibility accommodations, and exhibitor/sponsor coordination.
  • Maintained accurate records of registrations, exhibitors, and sponsors, processing payments and finances using Microsoft Access to ensure accountability and smooth financial operations.
  • Communicated regularly with blinded veterans, staff, and volunteers through phone, email, and written correspondence, ensuring accessibility, smooth scheduling, and addressing participant needs.
  • Provided on-site assistance to blinded veterans, offering direct support to enhance their convention experience and ensuring all accommodations were met.
  • Designed and edited the Convention Program and created all supporting materials, including attendee packets, forms, labels, and name tags.
  • Applied technical skills by maintaining event-related webpages and online forms using HTML, CSS, and JavaScript, ensuring 508 accessibility compliance for veterans with disabilities.
  • Collaborated with staff to troubleshoot event challenges, improve workflows, and implement solutions that enhanced both attendee satisfaction and organizational efficiency.

Expert Consultant / Database Manager

Corporation for National & Community Service/AmeriCorps/VISTA
06.2005 - 08.2006
  • Managed and optimized national volunteer databases containing 400,000+ records, ensuring data accuracy, accessibility, and efficient information management.
  • Conducted information systems analysis of projects across the lifecycle of VISTA and AmeriCorps members, providing technical insight to improve program outcomes.
  • Fully trained in the eGrants web-based system, guiding organizations through the process of applying for AmeriCorps
  • VISTA grants and projects.
  • Developed member contact reports and program data reports for Corporation staff using Microsoft Access and integrated web-based systems.
  • Built and maintained intranet and public-facing webpages using HTML, CSS, and JavaScript, ensuring user-friendly interfaces and compliance with accessibility standards.
  • Created HTML-based user interfaces to improve volunteer accessibility and streamline interactions with internal systems.
  • Collaborated with colleagues to enhance system workflows, train staff on database usage, and implement technical improvements that supported program efficiency.
  • Partnered with other CNCS teams, overlapping responsibilities with the Database Administrator role, to support seamless system integration and knowledge sharing.

Database Administrator

Corporation for National & Community Service/AmeriCorps/VISTA
09.2003 - 01.2005
  • Managed and supported a national volunteer database of 400,000+ AmeriCorps
  • VISTA members and alumni, ensuring data accuracy and accessibility across multiple platforms.
  • Oversaw weekly data transfers and integrations between Microsoft Access, Oracle, and the eCommunity web-based system, administering 2,000–15,000 record updates, edits, and adds per week.
  • Imported, exported, and reconciled data across three interconnected databases; created XML files for Oracle integration and used Crystal Reports to extract and analyze data.
  • Maintained and optimized intranet and public-facing webpages using HTML, CSS, and JavaScript, improving usability and accessibility for staff and volunteers.
  • Provided technical support for the eCommunity system, resolving member login issues, account conflicts, and access problems for over 400,000 active and alumni members.
  • Converted and verified hard copy VISTA service records into electronic format using Microsoft Access, preserving decades of historical data and enabling cross-referencing with existing databases.
  • Generated and tracked official correspondence and certification letters for VISTA alumni and processed employment verifications using the national database.
  • Authored a detailed database processing and training manual; trained and supervised contractors and government employees in system operations and data management practices.
  • Delivered customer service support for AmeriCorps alumni and eCommunity members, addressing inquiries and ensuring timely resolution of requests.

Administrative Assistant

NIH / NCI & NIAID
02.2003 - 06.2005
  • Managed and tracked federal vacancy announcements and applicant records using QuickHire, HRIBS (Oracle PeopleSoft), and Microsoft Access, ensuring accuracy and compliance with federal hiring processes.
  • Prepared complete vacancy announcement packages for HR Specialists, verifying applicant data, generating correspondence, and maintaining tracking spreadsheets in Microsoft Word and Excel.
  • Entered and maintained applicant records in a Microsoft Access database, enabling consistent recordkeeping and reporting across HR systems.
  • Retrieved and distributed HRIBS usernames and PIN credentials for NIAID employees and ensured proper handling of government HR benefits forms.
  • Corresponded with applicants to acknowledge receipt of applications and provide updates, maintaining professionalism and confidentiality throughout the hiring process.
  • Organized and transferred Official Personnel Folders (OPFs), safeguarding sensitive personnel data and ensuring timely delivery to appropriate offices.
  • Provided frontline HR support, including managing phone inquiries, greeting visitors, and responding to employee questions regarding benefits, applications, and personnel records.
  • Collaborated with HR staff to streamline workflows, troubleshoot system issues, and ensure accurate information was accessible to both applicants and federal employees.

Education

Bachelor of Science - Information Systems Management, Minor in Computer Studies

University of Maryland, University College
Adelphi, MD

Skills

  • Web Development & CMS: Drupal, HTML5, CSS3, JavaScript, Bootstrap, Responsive Design, 508 Web Accessibility Compliance, ServiceNow, JIRA
  • Design & UX: Adobe Photoshop, Illustrator, UI/UX design, Accessibility Standards (Section 508)
  • Databases/Tools: Oracle, SQL, Cloud-Based Systems, Microsoft Access, Microsoft Office Suite
  • Other: Troubleshooting, Version Control, Process Improvement

HIGHLIGHTS OF FEDERAL EXPERIENCE

  • NIH/NCI/CBIIT (Contractor – Essential Software, Inc.) – Built and maintained Drupal subsites under events.cancer.gov for large-scale events (up to 900 registrants). Created multi-page event platforms, customized webforms, and Views pages.
  • NIH/NCI Office of Human Resources (Contractor) – Supported HR systems and managed applicant tracking using QuickHire and HRIBS.
  • NIH/NIAID (Contractor) – Provided HR support and maintained personnel records.
  • AmeriCorps/VISTA (Corporation for National & Community Service) (Contractor) – Managed national databases (400,000+ records) and optimized workflows for volunteer accessibility.
  • Blinded Veterans Association – Coordinated events and supported blinded veterans during national conventions and activities.

Accomplishments

  • Delivered 100+ federal event sites on time and within scope, strengthening NIH/NCI public outreach and agency visibility
  • Consistently praised by NIH/NCI clients for clear communication, responsiveness, and high-quality site design.
  • Recognized for innovative solutions that improved workflow efficiency and enhanced client satisfaction.

Timeline

Web Developer (Drupal & Front-End)

National Institutes of Health / National Cancer Institute / Center for Biomedical Informatics and Information Technology
03.2022 - 08.2025

Consultant / Medical Receptionist (Part-Time)

Bethesda Physicians, PC
03.2017 - 03.2022

Consultant / Closed Captioning

ICF International
06.2014 - 12.2014

Convention Assistant Coordinator

Blinded Veterans Association
06.2009 - 09.2010

Expert Consultant / Database Manager

Corporation for National & Community Service/AmeriCorps/VISTA
06.2005 - 08.2006

Database Administrator

Corporation for National & Community Service/AmeriCorps/VISTA
09.2003 - 01.2005

Administrative Assistant

NIH / NCI & NIAID
02.2003 - 06.2005

Bachelor of Science - Information Systems Management, Minor in Computer Studies

University of Maryland, University College

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Cindy Chan